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Incora · 1 month ago

Customer Program Manger

Melbourne, FL

Full-time

Onsite

Mid, Senior Level

3+ years exp

Incora is a leading supply chain solutions business in the aerospace industry, seeking an exceptional Customer Program Manager. This role is accountable for ensuring the strategic objectives of the program are developed and executed to provide error-free, on-time delivery of high-quality products while fostering valuable customer and supplier relationships.

LogisticsSupply Chain Management

No H1B

U.S. Citizen Only

Responsibilities

Continuously promote and maintain positive working relationships with customers and suppliers to achieve the best exposure in the market, ensuring all opportunities to provide value-added services to customers are actively pursued and negotiated

Direct Program operations, including inventory/stocking strategy for JIT FSL(s) to maintain optimal levels to support the Contract(s)

Manage and maintain budgetary compliance and recommend annual budget changes, as needed

Plan, direct and prioritize JIT FSL facility workflow and Project & Life Cycle strategies to manage a consistent and timely flow of inventory, in direct response to customer specifics and ship date requirements

Manage the department staff to ensure a high level of service to customers; ensuring the staff works well as a team; direct employees toward goals and objectives

Lead by example and provide strong managerial support and guidance to facility teams, offering effective administrative guidelines, clear work instructions, policies and procedures

Coordinate and ensure all team members are provided with current program information, technical access, and the equipment and tools necessary to perform the job accurately and efficiently

Implement, oversee and document the training of all AS9100 requirements and Quality Work Instructions for existing, as well as new process improvements and customer-specific requirements

Actively promote and engage facility staff in critical thinking regarding continuous JIT Program process improvements by gathering teams together to discuss program strengths, deficiencies and opportunities for enhancements

Respond, investigate and immediately resolve communication failures or process deficiency claims against the FSL and re-train or take actions necessary to ensure the occurrence is not repeated

Ensure document controls, processing and recordkeeping are in compliance with local, State and Federal regulations, as well as Wesco recordkeeping policies, including, but not limited to training records, transaction reports and customer communications

Uphold Customer on-site policies and compliance procedures, as applicable, in addition to Wesco policies and procedure

Conduct Supervisor performance evaluations (if applicable) or monitor employee performance evaluations and identify relevant coaching needs; approves all employee wage changes and promotions, in accordance with budgetary restrictions and compensation policies

Create, compile and analyze workflow, time and labor reports to recommend organizational changes and effective process improvements, where needed, and to meet current and projected commitments

Manage, coordinate or designate onsite FSL facilities, equipment and real estate maintenance, as applicable, maintaining cleanliness, personnel and/or product security, and organization throughout the facility

Engage directly with customers' auditors, as needed, to ensure accurate compliance and execution of the customers' specifications and requirements

Attend all company-sponsored meetings or management training, as required

Qualification

Customer serviceProcess managementJIT Contract programsAerospace industry knowledgeBudget managementISO9001 knowledgeAS9100 knowledgeMicrosoft Office SuiteStatistical analysisTrainingCoachingInterpersonal skillsFormal presentation skills

Required

Bachelor's degree or 3+ years related experience and training; or equivalent combination of education and experience, which may include sales, distribution and inventory management

Demonstrated ability to provide excellent customer service/and real-time problem solving strategies

Supervisory experience is required, with proven ability to motivate others to strive to meet or exceed objectives

Strong process management and process improvement skills and/or experience with JIT Contract programs- Aerospace industry product knowledge is required

In-depth knowledge and experience in the use of integrated database systems and computer software, including Microsoft Office Suite tools, specifically, Word, Excel and Power Point, Access is a plus

Demonstrated critical thinking and Business Acumen application is required

Strong understanding of supply chain management/distribution processes and Wesco philosophy

Good working knowledge of ISO9001 and AS9100 product distribution environments and expectations

Strong ability to analyze and interpret statistical workflow and time & labor data to produce profitable results

Excellent interpersonal “savvy”, with the ability to communicate well with high-level personnel (internal or external)

Strong instructional, training, coaching and mentoring skills

Strong verbal, written and formal presentation skills

Ability to travel frequently, as required