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Oklahoma Farm Bureau Insurance · 2 months ago

Customer Service Representative - Oklahoma County

Edmond, OK

Part-time

Onsite

New Grad, Entry Level

$15/hr - $15/hr

0+ years exp

Oklahoma Farm Bureau Insurance is seeking a Customer Service Representative to provide clerical work and assist with insurance-related tasks. The role involves providing insurance quotes, processing policy changes, and acting as a liaison for the company in various interactions with clients and the public.

Auto InsuranceFinancial ServicesInsurance

Responsibilities

Provides insurance quotes and accepts insurance applications

Process changes to insurance policies

Interprets policies and explains insurance coverages & procedures

Assists with seeking new insurance business

Assists with the negotiation and selling of insurance products

Produce and forward insurance verifications for vehicles and certificates of insurance for Agent

Reads and routes incoming correspondence such as mail, fax, etc

Greets visitors and conducts to appropriate area or person

Act as liaison & point person for Oklahoma County and in all outside relations with various entities such as insureds, and the general public

Prepares outgoing mail and correspondence, including e-mail and faxes

Assist with answering phones and forward calls as necessary

Organizes and maintains file system, and files correspondence and other records

Coordinates and arranges meetings, prepares agendas, reserves and prepares facilities, and records and transcribes minutes of meetings

Makes copies of correspondence or other printed materials

Assist other staff in office with county duties as available

Qualification

PropertyCasualty LicenseCustomer ServiceComputer SkillsMathematical SkillsInterpersonal SkillsOral CommunicationWritten CommunicationOrganizational Skills

Required

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience

Must have valid Property and Casualty CSR License, or obtainment of license upon employment

Ability to read and comprehend simple instructions, short correspondence, and memos

Ability to write simple correspondence

Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals

Ability to compute rate, ratio, and percent and to draw and interpret bar graphs

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions

Ability to deal with problems involving a few concrete variables in standardized situations

To perform this job successfully, an individual should have general knowledge of computers and computer systems including hardware and software

Must have knowledge of secretarial, office administrative procedures, and knowledge of use and operation of standard office equipment, at a level generally acquired through 1+ years related experience