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Tennova Healthcare- LaFollette Medical Center · 4 weeks ago

Customer Services Representative

La Follette, TN

Part-time

Onsite

Entry Level

1+ years exp

Tennova Healthcare - LaFollette Medical Center is seeking a Customer Services Representative responsible for handling customer inquiries and resolving issues across multiple communication channels. This role requires strong problem-solving skills and attention to detail to provide a positive service experience and ensure customer satisfaction.

Emergency MedicineHealth CareHealth DiagnosticsOncologyRehabilitation

Responsibilities

Responds to customer inquiries via phone, email, live chat, and written correspondence, ensuring a courteous and professional interaction

Handles inbound calls from both internal and external customers, creating service cases and documenting all interactions accurately

Demonstrates empathy and active listening skills to understand customer concerns and provide appropriate resolutions

Researches and resolves customer complaints, billing issues, and service-related concerns in accordance with company policies and procedures

Accurately updates and maintains customer records and case notes in the system, ensuring complete documentation of issues and resolutions

Works collaboratively with internal departments to escalate and resolve complex issues, ensuring a seamless customer experience

Provides appropriate solutions and alternatives within service timeframes, following up to ensure issue resolution and customer satisfaction

Meets and maintains productivity and service quality standards, ensuring efficiency in handling customer interactions

Performs other duties as assigned

Maintains regular and reliable attendance

Complies with all policies and standards

Qualification

Customer service experienceProblem-solving skillsCommunication skillsGoogle SuiteCRM systemsServiceNowMulti-taskingAttention to detailTeam collaboration