Resultant · 2 months ago
Client Success Manager (Hybrid in Indianapolis, IN)
Indianapolis, IN, USA
Full-time
Hybrid
Mid, Senior Level
5+ years expResultant is an outcomes-focused consulting firm committed to helping clients make technology a strategic asset. The Client Success Manager will oversee mid-market and enterprise clients, providing strategic and tactical guidance while ensuring technology systems are managed according to client needs.
Management Consulting
No H1B
Responsibilities
Understand the client’s business intimately, their organizational structure, KPIs/OKRs, strategies, technical capital, and human capital, financial considerations, etc
Understand the client’s technological landscape including relevant software, hardware, technical debt, risk aversion, velocity and proclivity towards change, etc
Develop technology roadmaps for organizations in the SMB, Mid-Market, and Private sectors
Participate meaningfully in our team’s solution process through clear and confident discussion of Resultant’s solution offerings across Data, Tech, and Digital Transformation
Provide quality assurance and ensure operational excellence on all active projects both formally and informally
Be a confidential support to clients on any challenging realities they face around people, processes or technology, with the intent of helping them overcome these challenges through creative techniques
Participate in sales calls, write proposals, and close opportunities for new work and expansion of existing clients
Act independently and lead relationships based on program requirements
Provide amazing support to our clients, greatly exceeding their experience of what anyone else has ever done for them
Track client opportunities and maintain opportunities within our CRM
Coordinate, or act as a point of escalation for the client service team
Work collaboratively with teams of smart, thoughtful people, to best meet the needs of our clients
Qualification
Required
5+ years of experience in IT service delivery
2+ years of experience managing client relationships within an IT Managed Services Provider (MSP) environment
Proven ability to build and maintain relationships with C-suite and senior-level stakeholders
Experience working in a multi-disciplinary, cross-functional technical organization with matrixed reporting structures
Bachelor's degree in Computer Science, Engineering, Business Administration, or a related field
Strong understanding of IT service management frameworks such as ITIL, COBIT, or similar
Willingness to travel as needed (approximately 10% of the time, depending on proximity to clients)
Must be legally authorized to work in the United States for any employer without sponsorship
Strong analytical skills and a demonstrated ability to troubleshoot problems
Excellent communication and customer service skills, both written and oral
Ability to explain just about anything technical to anyone, regardless of their background
Experience working in a dynamic IT environment and working on IT projects
Knowledge of project management in relation to the delivery of IT services
Ability to develop and maintain Standard Operating Procedures (SOP)
Experience working with proposals for new business
Demonstrated ability working in a teaming/collaborative environment
Experience solutioning and selling additional services and projects to current clients
Experience with and understanding of the managed services industry with a history of roles outside of client success is preferred
Experience working with SMB and mid-market clients
Familiarity with technologies including Servers: Active Directory, Domain, SSL Certificate, Backups, Antivirus, Cloud: Azure, Office 365, AWS, Google, Network: Firewalls, Switches, Wireless, Voice, DHCP, TCP/IP, DNS, Routing, Computers: Computer deployment, printer deployment, Applications and Products: Office 365, Common Line of Business Apps, Barracuda, Fortinet, Cisco, HP, Windows Server, server virtualization, and Desktop operating systems, Anti-virus and antispam products, Identity management solutions
Experience with creating documentation and reports using MS Word, Excel and PowerPoint
Experience working and communicating with hardware and software vendors for maintenance/repair/upgrade/license management
Knowledge of configuration management tools and software deployment
Preferred
Relevant IT certifications preferred
Benefits
Unlimited vacation
Significant 401k contributions
Several opportunities to develop yourself
Company
Resultant
Resultant is a passionate team of engineers, mathematicians, data analysts, project managers, and business consultants.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Julie Lewis
Chief Financial Officer at Resultant
Kate Gerber
Vice President, Talent
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