JLL · 1 month ago
Workplace Experience Ambassador
O'Fallon, MO
Full-time
Onsite
Entry Level
$51K/yr - $51K/yr
2+ years expJLL is a leading global provider of real estate and investment management services, committed to hiring talented individuals to shape a brighter future. The Workplace Experience Ambassador will deliver exceptional client experiences through proactive communication and high-touch service, enhancing engagement in a hospitality-focused workplace environment.
CommercialReal Estate
Responsibilities
Serve as initial point of contact for all client employee inquiries, issues, troubleshooting, and feedback related to workplace services
Connect with clients, customers, and support teams to proactively anticipate needs, identify issues, and deliver creative solutions
Positively impact the care and comfort of client employees and guests through exceptional service delivery
Enthusiastically welcome guests while anticipating their needs and assisting with arrivals, departures, and office orientations
Engage visitors and employees in manner that makes them feel warmly welcomed and assisted in helpful and timely fashion
Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills throughout all interactions
Actively monitor and maintain front desk, lobby, and surroundings to ensure safe, clean, organized environment reflecting brand standards
Execute badging process for employees, visitors, and third-party providers with accuracy and efficiency
Build meaningful lasting relationships with client employees and guests through consistent engagement
Maintain visible engagement and workplace presence, spending minimum two hours daily welcoming employees at reception or entrances
Walk floors to ensure workspaces (offices, desks, conference rooms, mailrooms, pantries) are stocked and maintained
Receive and respond to all requests or issues within one day, including personal follow-up to ensure satisfaction
Conduct routine walkthroughs and assessments of soft services delivery to ensure compliance with service level agreements
Work with key account and client stakeholders to organize, host, and operationalize engagement events
Identify potential risks and escalate appropriately to prevent privacy breaches, security incidents, or operational disruptions
Qualification
Required
High School diploma or GED required
Minimum 2-3 years experience in hospitality management
Ability to work with clients at all levels of organization
Strong vendor management experience
Excellent communication and listening skills
Initiative, responsibility, flexibility, and leadership capabilities
Strong analytical skills for service performance assessment
Proficiency in Windows-based office software including Microsoft Office, Word, Excel, PowerPoint, and Outlook
Preferred
Experience implementing experience programs in corporate environments
Background in continuous improvement and innovation initiatives
Knowledge of business intelligence tools and best practices development
Understanding of service level agreements and performance metrics
Experience with event coordination and administrative support
Benefits
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Early access to earned wages through Daily Pay
Company
JLL
We’re a leading professional services firm that specializes in real estate and investment management.
10001+ employees
H1B Sponsorship
JLL has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (70)
2024 (47)
2023 (60)
2022 (68)
2021 (39)
2020 (43)
Funding
Current Stage
Public CompanyTotal Funding
$1.59B2025-11-03Post Ipo Debt· $565.35M
2023-11-08Post Ipo Debt· $400M
2019-05-29Post Ipo Debt· $46.5M
Leadership Team
Christian Ulbrich
Global Chief Executive Officer
Jones Lang LaSalle
Global CEO, Capital Markets and Member
Recent News
2026-01-07
Morningstar.com
2025-12-29
Company data provided by crunchbase