Viva Senior Living · 2 months ago
Regional Director of Operations
United States
Full-time
Remote
Director/ExecutiveViva Senior Living is seeking a Regional Director of Operations to oversee multiple communities and ensure exceptional resident experiences while achieving business objectives. The RDO will empower Executive Directors by providing guidance, setting strategic goals, and monitoring performance, all while focusing on operational excellence and financial performance.
Hospital & Health Care
Responsibilities
Lead and inspire Executive Directors to achieve operational efficiency and high standards across all Viva Senior Living communities
Conduct regular performance assessments to ensure best practices and standards are upheld, identifying areas for improvement and implementing necessary changes
Collaborate with Executive Directors to set ambitious yet achievable goals aligned with Viva’s vision
Develop and drive the implementation of short- and long-term strategic plans, focusing on quality care, regulatory compliance, financial health, and resident satisfaction
Oversee budgets and financial performance of each community, ensuring revenue goals are met while managing costs effectively
Provide guidance to Executive Directors on budget planning, revenue optimization, and financial reporting to maximize profitability without compromising care quality
Cultivate a collaborative, supportive, and high-performing culture among Executive Directors and their teams
Provide mentorship, encourage professional growth, and support leadership development
Foster a sense of community and shared purpose, empowering each leader to excel in their role
Champion a resident-centered approach, ensuring all communities prioritize high-quality resident experiences
Work closely with Executive Directors to maintain strong relationships with residents and families, addressing concerns promptly and upholding Viva’s reputation for excellence in senior care
Ensure that all communities operate within regulatory guidelines, including health and safety standards, licensing requirements, and resident rights
Conduct regular audits, oversee quality control, and establish best practices for risk management
Support community outreach efforts and market expansion strategies to grow Viva’s presence
Collaborate with the Executive Directors to develop and implement marketing and sales strategies that strengthen occupancy rates and enhance brand visibility
Establish, track, and analyze performance metrics, working with Executive Directors to continuously enhance service delivery, operational efficiency, and resident satisfaction
Lead by example in fostering a culture of continuous improvement and excellence
Qualification
Required
Bachelor's degree in business administration, Healthcare Management, or related field
Experience in multi-site operational management, ideally within senior living, healthcare, or hospitality industries
Demonstrated success in leading and developing high-performance teams
Strong financial acumen with experience managing budgets and achieving financial targets
Knowledge of assisted living, memory care, and independent living environments is highly desirable
Exceptional communication, leadership, and organizational skills
Ability to travel frequently within the region
Preferred
Master's degree
Company
Viva Senior Living
Find the extraordinary in the everyday.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase