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Seam · 1 month ago

Partner Growth/Enablement Manager

San Francisco, CA

Full-time

Onsite

Senior Level

$140K/yr - $190K/yr

5+ years exp

Seam is a company that builds infrastructure to connect software with the physical world through smart device connections. The Partner Growth/Enablement Manager will lead the development of processes to help customers ramp quickly and achieve their deal values, while also ensuring customer satisfaction and identifying upsell opportunities.

Developer APIsInternet of ThingsProductivity Tools

Responsibilities

Lay the foundation for a scalable growth and customer success motion by building playbooks and repeatable best practices that help us:

Reduce beta launch to 12-month deal value timelines

Ensure high contract renewal rates

Identify upsell/cross-sell opportunities

Act as the primary point of contact for customers post-implementation, drive customer satisfaction, and host QBRs for our largest customers

Deeply understand how our customers market and sell our products to their customers and work with Seam’s sales and marketing teams to create and implement onboarding + growth playbooks

Share customer feedback directly to Product and Engineering, helping shape our roadmap and ensuring the platform evolves with real-world needs

Occasionally, travel to customer offices and conferences to connect with customers in-person

Qualification

Growth Manager experienceTechnical product understandingBuilding growth processesData-driven sales processesAutonomous workStartup experienceExceptional communication skills