Upstart · 8 hours ago
Senior Manager, Software Engineering - Personalization and ML Enablement
United States
Full-time
Remote
Senior Level, Lead/Staff, Director/Executive
$181K/yr - $250K/yr
10+ years expUpstart is the leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. The Senior Engineering Manager will play a foundational role in building personalization capabilities using machine learning, leading a team of engineers and ML practitioners to create adaptive systems that enhance borrower experiences.
Artificial Intelligence (AI)AutomotiveConsumer LendingCreditFinancial ServicesFinTechLendingMachine LearningPersonal Finance
Responsibilities
Define and drive the multi-year technical roadmap for personalization and selection systems across Upstart’s servicing domain
Build and scale a high-caliber team of engineers and ML practitioners that can deliver both infrastructure and ML models in production
Launch ML-powered personalization models that adapt borrower experiences in real time, reducing delinquencies and increasing satisfaction
Lead the development of experimentation platforms (e.g., A/B testing, bandits) that accelerate model iteration and feature evaluation
Collaborate cross-functionally with Product, Data Science, and ML leadership to ensure alignment with borrower and business outcomes
Embed fairness, explainability, and governance into all personalization efforts to ensure responsible AI practices at scale
Establish clear metrics for model impact (e.g., lift, latency, precision/recall) and build observability practices for robust operations
Qualification
Required
10+ years of software engineering experience, including 4+ years in people management roles
Hands-on experience with ML systems, personalization engines, recommendation platforms, or experimentation infrastructure
Deep technical understanding of machine learning fundamentals, data pipelines, and deploying models at scale
Proven ability to hire and grow high-performing ML and engineering talent in fast-paced, ambiguous environments
Strong strategic thinking with the ability to connect engineering efforts to business and borrower outcomes
Effective communication skills and a track record of cross-functional leadership
Preferred
Experience with large-scale ML serving systems, online learning, or ranking/recommender systems
Familiarity with experimentation methodologies such as multi-armed bandits or reinforcement learning
Experience working with MLOps, data engineering, and applied ML research teams
Awareness of ethical AI topics including fairness, explainability, and model governance
Demonstrated success deploying ML systems in production environments serving millions of users
Strong systems thinking approach to infrastructure that enables scale, reliability, and iteration
Benefits
Target bonuses
Equity compensation
Generous benefits packages (including medical, dental, vision, and 401k)
Company
Upstart
Upstart (NASDAQ: UPST) is a leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit.
1001-5000 employees
H1B Sponsorship
Upstart has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (68)
2024 (67)
2023 (85)
2022 (85)
2021 (42)
2020 (15)
Funding
Current Stage
Public CompanyTotal Funding
$3.36BKey Investors
CastlelakeProgressiveRakuten
2025-11-06Post Ipo Debt· $1.5B
2025-09-05Post Ipo Debt· $320M
2025-08-12Post Ipo Debt· $600M
Leadership Team
Dave Girouard
Founder & CEO
Paul Gu
Co-Founder
Recent News
The Motley Fool
2026-01-01
2025-12-17
The Motley Fool
2025-12-12
Company data provided by crunchbase