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Georgia United Credit Union · 1 day ago

VP of Deposit Operations (Hybrid)

Duluth, GA

Full-time

Hybrid

Senior Level

Georgia United Credit Union is seeking a VP of Deposit Operations to develop and communicate the strategic vision for deposit operations. The role involves overseeing all aspects of deposit operations, driving process improvements, managing risk, and leading a high-performing team to enhance member satisfaction and operational efficiency.

BankingCreditFinancial Services

Responsibilities

Develops and communicates the strategic vision for deposit operations, ensuring alignment with the credit union’s mission and goals while leading both long and short-term planning to achieve optimal performance, growth, and member satisfaction

Oversees all aspects of deposit operations, including deposit accounts, account origination systems, ITMs, remote deposit channels, mailroom/courier functions, and specialty accounts (business, fiduciary, IRAs), ensuring effective execution

Sets, approves, and monitors departmental objectives, KPIs, and performance metrics for all direct and indirect reports within deposit operations, ensuring accountability and high performance

Serves as a trusted advisor to the executive team on all matters related to deposit operations, and prepares and presents departmental performance reports, KPIs, and strategic recommendations to executive leadership and the Board as required

Drives process improvement and change management initiatives to enhance service delivery, reduce risk, streamline workflows, and support organizational innovation, including approval of major operational enhancements, technology investments, and product launches

Ensures robust quality control, risk management, and audit readiness across all operational areas, leading the resolution of audit findings and the implementation of regulatory updates in partnership with compliance and risk management teams

Oversees the development, implementation, and continuous improvement of policies, procedures, and controls to ensure operational efficiency and regulatory compliance, maintaining expert-level knowledge of applicable laws, regulations, and industry standards

Partners with executive leadership, IS, compliance, marketing, and retail to deliver integrated solutions, advance organizational initiatives, and address escalated issues to enhance the member experience

Develops and sustains high-performing teams by executing effective recruitment strategies, comprehensive training programs, ongoing coaching, and fostering professional growth, while overseeing personnel management activities such as job assignments, staff development, performance evaluations, compensation reviews, promotions, and internal transfers

Leads the development, management, and oversight of departmental budgets and forecasts, ensuring responsible allocation of resources and achievement of financial targets

Champions a culture of accountability, innovation, and continuous improvement by modeling core values, communicating organizational vision and priorities, and promoting best practices and adoption of new technologies

Leads enterprise-level risk management and regulatory compliance strategies related to deposit operations, including oversight of audit responses and regulatory examinations, and ensures the organization is proactive in adapting to industry changes

Represents the credit union in industry forums, with regulatory agencies, and in managing key vendors and partner relationships

Promotes and establishes strong, positive, and productive working relationships throughout the organization

Qualification

Deposit operations managementRegulatory complianceRisk managementStrategic planningTeam leadershipChange managementProcess improvementBudget managementCommunication skills

Required

Develops and communicates the strategic vision for deposit operations, ensuring alignment with the credit union's mission and goals while leading both long and short-term planning to achieve optimal performance, growth, and member satisfaction

Sets, approves, and monitors departmental objectives, KPIs, and performance metrics for all direct and indirect reports within deposit operations, ensuring accountability and high performance

Leads the development, management, and oversight of departmental budgets and forecasts, ensuring responsible allocation of resources and achievement of financial targets

Represents the credit union in industry forums, with regulatory agencies, and in managing key vendors and partner relationships

Promotes and establishes strong, positive, and productive working relationships throughout the organization

Excellent verbal and written communication skills; adept at building productive relationships and influencing across all organizational levels

Demonstrates strong supervisory and leadership abilities by consistently motivating and developing teams to achieve high performance. Effectively sets clear goals, monitors progress, and holds both self and others accountable for delivering results

Skilled in managing multiple priorities, meeting deadlines, and coordinating activities with other departments, consistently demonstrating accuracy and attention to detail

Strategic thinker who anticipates industry trends, translates strategy into actionable initiatives, and drives growth and operational excellence

Resilient and adaptable leader, effective in communicating with diverse audiences and leading change initiatives