Mohawk Industries · 2 weeks ago
Part Time Showroom Sale Coordinator (Seattle, Washington, United States, 98108)
Seattle, WA
Part-time
Onsite
Entry, Mid Level
$23.41/hr - $29.22/hr
2+ years expMohawk Industries is the largest manufacturer of tile and natural stone in the United States, and they are seeking a Part Time Showroom Sales Coordinator to enhance customer experience. The role involves troubleshooting customer claims, coordinating with various departments, and supporting sales agents to ensure customer satisfaction and efficient operations.
Commercial Real EstateConstructionManufacturingResidential
Responsibilities
Investigate claims submitted by customers to determine root cause, identify possible solutions, and train to ensure matters are handled appropriately and support business by correcting future potential issues
Communicate and follow up with Sales Agents during after-sales transactions, both internal and external
Communicate and coordinate actions with necessary functions to resolve replacement or remedial claims caused by manufacturing defects, addressing any disputes, and negotiating any deductions relevant to the claim
Coordinate customers’ shipping and scheduling requirements with Logistics, Mohawk Fleet, Field Services, and external contractor customers’ shipping requirements for delivery and installation of replacement orders
Support department goals and initiatives that improve efficiency, simplify processes, and promote teamwork and overall business competitiveness
May assist with the development and administration of training workshops as it relates to customer experience
Structure content for internal and external correspondence with customers, vendors, and key stakeholders that include reports, presentations, and metrics
Research items related to chargebacks, disputed invoices, product discrepancies, and other matters brought to the customer
May process invoices and customer reports as needed and work with the credit department on accounts receivable
May be responsible for compiling and reviewing primary and secondary data showing sales volume, inventory levels, and merchandising action plans to ensure effective and profitable maintenance of assigned accounts
Assist with special projects as needed
Perform other duties as needed
Qualification
Required
Previous customer service experience required
Demonstrates strong knowledge of technical, process, and business principals, industry practices and standards
Excellent communication, problem solving, and organizational skills
Able to multitask, prioritize, and manage time effectively
High level of integrity and discretion in handling sensitive and confidential data
Proficient using Microsoft Office Suite products
Preferred
Bachelor's degree in a related field preferred
2-4 years' relevant experience OR equivalent combination of education and experience
Benefits
Company Match on 401k
Employee Purchase Discount
Tuition Reimbursement
Company
Mohawk Industries
Mohawk Industries is a flooring manufacturer that creates products to enhance residential and commercial spaces around the world.
10001+ employees
H1B Sponsorship
Mohawk Industries has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (28)
2024 (27)
2023 (44)
2022 (47)
2021 (60)
2020 (23)
Funding
Current Stage
Public CompanyTotal Funding
$600M2023-09-11Post Ipo Debt· $600M
1992-04-10IPO
Leadership Team
James Brunk
Chief Financial Officer
Jeffrey Lorberbaum
President
Recent News
2025-12-24
2025-11-07
Business Wire
2025-11-07
Company data provided by crunchbase