Duane Morris LLP · 4 weeks ago
Practice Support Manager
Philadelphia, PA
Full-time
Hybrid
Senior Level
7+ years expDuane Morris LLP is a global law firm with over 900 attorneys, providing innovative solutions to legal and business challenges. The Practice Support Manager is responsible for leading the firm's Practice Support operations, managing staff and vendors, and driving the adoption of legal technology to enhance legal outcomes and client service.
AdviceInformation ServicesLegal
Responsibilities
Own day-to-day operations of Practice Support across offices/matters; set priorities, allocate resources, and balance workloads across Project Managers and supporting staff
Serve as primary escalation point for Practice Support issues; coordinate cross-functionally with Information Services and Practice Groups
Oversee all phases of the EDRM, including defensible preservation, collection coordination, processing, analytics, review workflows, productions, and post-production support
Advise case teams on ESI strategy, cost optimization, analytics, early case assessment, and Generative AI review
Drive adoption of firm-approved tools; develop playbooks, templates, and automation to increase efficiency
Partner with Applications/Systems and Trial Support Technology leadership on platform roadmaps, upgrades, testing, and integrations
Identify and pilot new technologies and features that improve accuracy, speed, and client value
Manage relationships with approved vendors; oversee SOWs, pricing, SLAs, performance, and e-invoicing
Evaluate proposals; recommend vendor selection and budgets; track spend against matter and departmental budgets; ensure cost transparency
Design and deliver targeted training for attorneys, paralegals, and staff on platforms, workflows, and best practices
Promote continuous improvement through lessons learned, peer-led sessions, and internal certifications
Lead and mentor a team of Project Managers, including goal setting, performance management, and career development
Foster a collaborative, high-performing culture focused on quality, accountability, and client service
Collaborate via dotted-line relationships with Practice Support Applications/Systems and Trial Support Technology leaders to align people, processes, and technology
Qualification
Required
Bachelor's degree required; advanced degree (JD, MBA, MS in IS or related) preferred
Minimum 7–10 years of law firm or legal service provider experience in eDiscovery/Practice Support, including at least 3 years in a supervisory or management role
Demonstrated success managing complex, multi-matter portfolios and cross-functional teams in a fast-paced environment
Deep expertise across the EDRM and litigation lifecycle; defensibility and QC methodologies
Expert user of leading review platforms (e.g., Relativity, Nuix Discover, Reveal/Brainspace) and operational knowledge of at least one processing tool (e.g., Nuix Workstation, Relativity Processing, eCapture)
Solid understanding of databases, data structures, analytics, indexing, custom queries, and reporting; familiarity with scripting and automation a plus
Proficiency with Microsoft 365, Windows, and firm systems such as iManage
Strategic leadership, team development, and performance management
Strong project/program management; ability to prioritize and deliver on-time, on-scope, on-budget
Analytical problem-solving; creative, practical solutions under deadline pressure
Excellent written and verbal communication; ability to translate complex technical concepts for diverse audiences
High attention to detail; sound judgment; discretion with confidential information
Customer-centric mindset; continuous improvement orientation
Relativity Certified Administrator (RCA) strongly preferred; willingness to obtain if not current
ACEDS (Certified eDiscovery Specialist) preferred
PMP, PMI-ACP, or comparable project management certification a plus
Other platform-specific certifications (e.g., Nuix, Reveal/Brainspace) are a plus
Benefits
Comprehensive healthcare, dental, vision, and prescription plans.
Commuter, HSA and FSA spending accounts
Short-term and long-term disability and life insurance coverage
401k and Pension Plan
20 vacations days, 11 paid holidays
Employee Referral Bonus ($3,000.00)
Company
Duane Morris LLP
Duane Morris LLP, a law firm with more than 900 attorneys in offices across the United States and internationally, is asked by a broad array of clients to provide innovative solutions to today's legal and business challenges.
1001-5000 employees
H1B Sponsorship
Duane Morris LLP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (1)
2023 (1)
2022 (5)
2021 (1)
2020 (4)
Funding
Current Stage
Late StageTotal Funding
$13.6M2018-06-05Series Unknown· $13.6M
Leadership Team
Alex Karasik
Partner
Damon Vocke
Partner, Head of Corporate & Regulatory Insurance Litigation
Recent News
The Philadelphia Inquirer
2025-12-05
bloomberglaw.com
2025-11-05
bloomberglaw.com
2025-11-01
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