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Koniag Government Services · 1 day ago

NOC Analyst

Washington, DC

Full-time

Onsite

Entry, Mid Level

2+ years exp

Koniag Government Services is a company dedicated to providing exceptional service delivery to federal government agencies. They are seeking a NOC Analyst to support their monitoring and incident response efforts, ensuring the highest levels of system availability and performance for critical IT infrastructure.

EnterpriseGovernmentProfessional Services

H1B Sponsor Likely

Responsibilities

Monitor health and performance across on-premises and cloud environments

Analyze monitoring data from tools like SolarWinds, Splunk, etc. to detect anomalies

Triage alerts based on severity and impact, isolating areas of disruption

Initiate incident response procedures and troubleshoot issues across multiple domains

Identify root causes through techniques like log analysis and packet captures

Escalate incidents to appropriate resolution teams and coordinate actions

Communicate with customers to provide status updates and meet SLA obligations

Create detailed documentation of each incident including cause, actions taken, lessons learned

Maintain accurate logs and audit trails of all NOC activities

Suggest preventative measures and improvements to enhance monitoring capabilities

Qualification

Network protocolsMonitoring toolsIncident managementITIL processesCloud administrationCybersecurity principlesAnalytical abilitiesTechnical problem-solvingMulti-taskingMicrosoft OfficeScripting abilitiesIT certificationsCommunication skillsAttention to detail

Required

Ability to obtain a Public Trust

Bachelor's degree in IT, Computer Science, Engineering or related field

2+ years of experience in a NOC, IT operations, or service desk role

Strong understanding of network protocols, services, and general IT principles

Practical experience with monitoring and incident management tools

Foundational knowledge of system/cloud administration, cybersecurity practices

Knowledge of ITIL processes and IT service management

Ability to obtain and maintain government security clearance if required

Strong analytical abilities to rapidly assess monitoring data and troubleshoot issues

Technical problem-solving skills and ability to think critically under pressure

Excellent written and verbal communication skills for customer interactions

Meticulous attention to detail in documenting incidents and following procedures

Ability to multi-task and prioritize in a dynamic 24/7 operations environment

Proficient in Microsoft Office apps, ticketing systems, remote desktop tools

Preferred

Prior experience supporting networks, servers, cloud infrastructure

Basic scripting abilities in languages like Python, Bash, PowerShell

Understanding of cybersecurity principles, controls, and incident response

Certification in ITIL, CompTIA Network+, Security+ or related disciplines

Benefits

Health, dental and vision insurance

401K with company matching

Flexible spending accounts

Paid holidays

Three weeks paid time off

Company

Koniag Government Services

Koniag Government Services is a Professional Services and Operational Management to Federal Government.

Founded in 1971

Chantilly, Virginia, USA

1001-5000 employees

https://www.koniag-gs.com/

H1B Sponsorship

Koniag Government Services has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2023 (1)

2022 (1)