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Hightower Advisors · 4 hours ago

Client Onboarding Specialist - Insurance & Wealth Management (Capital Management Group)

Pearl River, NY

Full-time

Hybrid

Mid Level

$55K/yr - $65K/yr

3+ years exp

Hightower Advisors is a wealth management firm providing investment and financial planning services. The Client Onboarding Specialist will manage the client onboarding lifecycle, ensuring smooth transitions and compliance while coordinating with various stakeholders.

Financial Services

Comp. & Benefits

No H1B

U.S. Citizen Only

Responsibilities

Manage end-to-end setup for Security accounts, life insurance, and annuity contracts, including exchanges, Regulation 60, and partial and full transfers

Intake and process death claims or beneficiary claims: collect required documentation, submit claims to carriers, track status, and communicate outcomes to advisors and clients with sensitivity and accuracy

Prepare, review, and verify that form (policy applications, transfer/rollover requests) requirements are met

Track submissions and exceptions in operational systems (MILL, ASH, Black Diamond, Salesforce, DocuSign or equivalents); escalate issues and maintain procedural notes within the client's file

Draft professional, empathetic client-facing and advisor-facing communications for onboarding, claim status updates, and required actions

Work directly with carriers (e.g., Jackson National), custodians (e.g., Charles Schwab), and third-party vendors to resolve policy, annuity, and claim-related issues

Ensure adherence to regulatory and carrier-specific requirements; maintain secure client files and documentation for audits

Qualification

Life Insurance ProcessingAnnuity ProcessingDeath Claim HandlingSalesforceRegulatory KnowledgeAttention to DetailCommunication SkillsOrganizational SkillsProblem-SolvingClient Service OrientationMS Office SkillsDocument Preparation

Required

3–5 years in life insurance, annuity, and death-claim processing, preferably in a financial services or wealth management environment

Proficiency with operational systems such as Salesforce, DocuSign, and portfolio/accounting platforms (e.g., Black Diamond, MILL, ASH); strong MS Office skills

Familiarity with industry regulations (e.g., Regulation 60), carrier-specific requirements, and compliance standards

Ability to review and verify documentation accurately and maintain secure client files for audits

Strong written and verbal communication skills; ability to draft professional, empathetic client and advisor communications

Skilled at managing multiple workflows, tracking submissions, and escalating issues promptly

Ability to liaise effectively with carriers, custodians, and vendors to resolve complex policy and claim issues

Demonstrated ability to handle sensitive situations (e.g., death claims) with discretion and professionalism

Benefits

Coverage on the first day of employment for medical, dental, and vision insurance

Paid parental leave (16 weeks for primary caregiver and 8 weeks for secondary caregiver)

401k matching plan

HSA employer contributions

Student loan assistance

Pet insurance

Company

Hightower Advisors

Glassdoor4.1

Hightower is a wealth management firm that provides investment, financial and retirement planning services to individuals, foundations and family offices, as well as 401K consulting and cash management services to corporations.

Founded in 2008

Westport, Connecticut, USA

201-500 employees