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Saildrone · 2 months ago

Technical Operations Engineer

Alameda, CA

Full-time

Onsite

Entry, Mid Level

$100K/yr - $130K/yr

2+ years exp

Saildrone is a company that operates unmanned surface vehicles to provide real-time intelligence for various applications. The Technical Operations Engineer will be responsible for ensuring the technical outcomes of these vehicles throughout their lifecycle, solving problems to support operations and production teams, and improving the quality and reliability of the vehicles.

Artificial Intelligence (AI)Big DataDronesManufacturingMarine Technology

No H1B

Responsibilities

Develop a top-to-bottom understanding of complex sensors and embedded systems as they relate to an entire, functioning system

Provide internal customer service to supported production and operations teams to quickly resolve any technical issues they experience

Build trust with cross-functional teams and lead root cause analysis to identify areas for improvement

Propose and implement solutions for issues, processes, and system architecture

Help evaluate the effectiveness of those solutions and other engineering developments by supporting system integration testing

Provide on-call support to troubleshoot, diagnose and fix software, hardware, and networking issues on autonomous surface vehicles

Help support new sensor and system integration to streamline the handoff of new products and features from engineering to operations by embedding with design teams, producing documentation, and training your peers

Participate in on-call rotations for high-impact, high-priority issue resolution

Travel to locations all over the world to help ready and deploy drones for their missions

Qualification

Embedded systemsRoot cause analysisElectrical diagramsLinux OSMechanical systemsShell scriptingNetwork protocolsCAD toolsPeople skillsSafety consciousness

Required

At least two years of professional experience performing post-manufacture servicing of complex embedded systems or consumer products

Willing and able to travel domestically and internationally as well as work extended hours when necessary

Ability to independently apply knowledge of electrical diagrams/schematics, and mechanical systems to identify a problem with a product, determine the cause, and execute an appropriate repair

Familiar with electrical, mechanical, and materials engineering concepts

Able to context switch quickly to respond to new and urgent issues

Comfortable obtaining data and diagnosing issues from software and networking platforms using command-line tools on a Linux OS

Able to write and understand basic shell scripts to improve the effectiveness and efficiency of performing various diagnostic-and test-related tasks

Maintain appropriate records and inventories. Possess organizational habits and a willingness to define, follow, and improve process and work standards

Strong people skills and an ability to work with a wide variety of teams as a leader, and a follower

Strong safety consciousness and the ability to use good judgment to assess and execute safe operations at home and in new and unfamiliar environments

Preferred

Experience in a field engineer, test engineer, operations engineering or integration/prototype engineering role

Experience working within service-level objectives (SLI, SLO, SLA, Error Budget, Burn Rate)

Experience applying concepts of continuous improvement and root cause analysis to scale operations within a start-up environment

Experience with network and message protocols (TCP/IP, HTTP, CAN, RS 485, RS 232, SPI, I2C, routing, ACLs)

Experience using APIs to interact with processes and components

Experience using industry-standard CAD tools (NX, Solidworks, Fusion 360, EAGLE, KiCad, Altium)

Experience leading and working in teams, including third-party contractors, to execute operational plans and deliver on contractual obligations in a field environment, on time and within budget

Able to write clear documentation, process standards, procedures, and work instructions to aid supported teams

Familiar with industry-standard project management tools (Jira, Confluence, Asana, Monday, etc.)

Familiar with operations in a marine environment