Helion · 5 hours ago
IT Support Specialist
Everett, WA
Full-time
Onsite
Senior Level
$30/hr - $40/hr
5+ years expHelion is a fusion power company based in Everett, WA, aiming to build the world's first fusion power plant. The IT Support Specialist will provide frontline technical support to employees, resolving hardware, software, and network issues to ensure smooth day-to-day operations.
EnergyEnvironmental EngineeringRenewable Energy
Responsibilities
Respond to IT service requests via phone, email, or ticketing systems
Diagnose and resolve issues with desktops, laptops, mobile devices, printers, and peripherals
Install, configure, and support operating systems (Windows, macOS, Linux) and applications (Microsoft Office, email clients, collaboration tools)
Assist with password resets, user account provisioning, and access permissions
Record issues, resolutions, and escalate complex problems to higher-level support teams
Provide clear communication and maintain a professional, helpful attitude with end users
Perform routine updates, patches, and preventive maintenance tasks
Qualification
Required
5+ years of IT support experience
Familiarity with operating systems, networking basics (TCP/IP, DNS, DHCP), and common enterprise applications
Ability to quickly identify issues and apply logical troubleshooting steps
Strong verbal and written communication to explain solutions clearly to non-technical users
Patience and empathy when assisting users
Preferred
CompTIA A+
ITIL Foundation
Microsoft Certified Desktop Support Technician
Benefits
Medical, Dental, and Vision plans for employees and their families
31 Days of PTO (21 vacation days and 10 sick days)
10 Paid holidays, plus company-wide winter break
Up to 5% employer 401(k) match
Short term disability, long term disability, and life insurance
Paid parental leave and support (up to 16 weeks)
Annual wellness stipend
Company
Helion
We are a fusion power company based in Everett, WA, with the mission to build the world's first fusion power plant, enabling a future with unlimited clean electricity.
201-500 employees
H1B Sponsorship
Helion has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (2)
2022 (1)
2021 (1)
Funding
Current Stage
Late StageTotal Funding
$1.04BKey Investors
Nucor CorporationSam AltmanDustin Moskovitz
2025-01-28Series F· $425M
2023-09-27Corporate Round· $35M
2021-11-05Series E· $500M
Leadership Team
David Kirtley
Co-Founder & Chief Executive Officer
Chris Pihl
Co-Founder & CTO
Recent News
2025-12-24
Crunchbase News
2025-12-18
Crunchbase News
2025-12-17
Company data provided by crunchbase