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Ace Hardware Corporation · 1 month ago

Building Materials Sales & Operations Associate

San Jose, CA

Full-time

Onsite

Senior Level

$60K/yr - $90K/yr

5+ years exp

Payless Ace Hardware has been a trusted resource for building materials since 1973. The Building Materials Sales & Operations Associate will lead the sales team and oversee store operations, ensuring excellent service and operational efficiency.

HardwareRetailService Industry

Responsibilities

Oversee and supervise the general operations of the store and yard, ensuring efficiency, safety, and professionalism at all times

Lead by example: remain approachable to both associates and customers, fostering a positive work culture

Maintain orderliness, cleanliness, and safety standards across the sales floor, stockroom, yard, and outdoor merchandise areas

Manage preventative maintenance, repairs, and protection of all physical assets (building, fixtures, equipment, vehicles)

Create and manage processes for capturing leads and converting them into business accounts, while continuing to build and strengthen customer relationships

Handle building materials sales at the front counter with a strong customer-first attitude

Purchase and price building materials, including concrete products, masonry, pavers, and landscaping rock; manage sourcing for special orders

Supervise drivers and yard workers; ensure high productivity and adherence to safety protocols

Dispatch trucks, equipment, and personnel daily to meet customer needs and delivery timelines

Collaborate with mechanics to anticipate equipment and field needs

Negotiate contracts and pricing with vendors, suppliers, and contractors

Work with the Owner to review performance, identify opportunities, and implement necessary changes

Ensure compliance with all safety and environmental standards

Assist with special projects as assigned

Provide strong leadership and mentorship to employees, motivating staff and maintaining strong interpersonal relationships

Foster a culture of accountability, teamwork, and continuous improvement

Ensure adequate staffing, training, and support for all areas of the store and yard

Promote and enforce a strong safety-first culture

Generate new leads through research, networking, and customer outreach

Follow up with customers by phone and in person to build long-term business relationships

Research current and potential customers to understand their needs and educate them on the value of working with Payless Ace Hardware

Provide bilingual service (Spanish/English) whenever possible — Spanish fluency is strongly encouraged

Qualification

Building materials salesVendor negotiationDispatching experienceProject managementConcrete productsMS365 proficiencyBilingual (Spanish/English)Organizational skillsTime managementCommunication skillsProblem-solving skills

Required

Minimum of 5 years in a management role required (retail or related industry)

Proven experience in building materials sales, purchasing, and dispatching

Knowledge of concrete products, masonry, pavers, landscaping rock, and related materials

Strong project management, organizational, and time management skills; ability to handle multiple priorities effectively

Strong vendor relationship management and negotiation experience

Excellent written and verbal communication skills; ability to manage by influence

Proficiency with MS365, Excel, Word, Outlook, PowerPoint, and general computer use

Comfortable using technology, including laptops, tablets, smartphones, and point-of-sale systems

Strong independent problem-solving skills; ability to work in a fast-paced, demanding environment

Must have a valid driver's license with an acceptable driving record per company insurance standards

Must be available to work weekends and holidays

Ability to work indoors and outdoors in varying weather conditions, including hot, dusty, or wet environments with exposure to loud noises

Standing, walking, bending, and lifting up to 50 lbs regularly

Ability to supervise operations both in-office and in the yard

Capability to work extended hours as business needs require

Preferred

Hardware or building materials experience strongly preferred

At least 2 years of aggregates industry or closely related industry experience preferred

Bachelor's degree in Business or related discipline preferred; MBA a plus

Bilingual (Spanish/English) communication skills strongly encouraged

Benefits

Medical & dental insurance

401(k) retirement plan

Paid time off

Employee store discount

A supportive, community-oriented workplace

Company

Ace Hardware Corporation

Glassdoor3.7

Ace Hardware is the largest retailer-owned hardware cooperative in the world with over 5,800 locally owned and operated hardware stores in approximately 70 countries.

Founded in 1924

Oak Brook, Illinois, USA

10001+ employees