Ironclad · 4 hours ago
Staff Business Technology & IT Help Desk
San Francisco, CA
Full-time
Onsite
Senior Level, Lead/Staff
$110K/yr - $140K/yr
3+ years expIronclad is the leading AI contracting platform that transforms agreements into assets. The Staff Business Technology & IT Help Desk role involves managing the end user services team, ensuring customer support and service delivery, and collaborating with other teams to solve technology problems as the company scales.
Enterprise SoftwareLegal TechManagement Information SystemsSaaS
Responsibilities
Team Leadership and Management: Work within the end user services team by helping solve inbound tickets and escalate as needed to ensure teammates can do the work they need to do by offering support for laptops, mobile devices, office hardware, apps like email, and more
Customer Support & Service Delivery: Ensure SLA’s are met across key metrics, review and improve customer requests through metric driven analysis. Train team members on delivering a high bar of customer experience
Asset Management. Track and manage technology and policies to actively manage the company fleet
Scale through systems by proactive research and development of IT best practices for systems and processes
Enablement & Support: Prepare training materials and documentation to enable the team for success and manage inbound ticket requests. Create strategies to anticipate and alleviate blockers
Executive support: Assist top leaders and their assistants in navigating technology support
Collaborate: Partner with teammates across Ironclad to solve technology problems as we scale from managing apps to supporting company growth
Security: Enforce and comply with company policy with vendor and app management, security requirements (SOC, ISO, etc), Jamf and endpoint management
Documentation: Continuous management of company FAQ’s and knowledge base documentation for end users and IT team members
Qualification
Required
3-5+ years experience of support in a technical management capacity
Experience in a fast-growing company; direct experience with SaaS products, solutions, or ecosystems preferred
Proficient in driving results and outcomes while solving complex problems
Team and goal-oriented. High output; low ego
Technical Experience: G-Suite admin, Jamf certifications (200/300), SAML integration experience/SaaS management, Meraki networking proficiency, 1Password, Zoom, Slack, scripting language (python preferred), Mac, Chrome, Office 365, etc
Mac and PC Hardware support (iPhones, iPads, Android, Google phones and tablets)
Elevated understanding of networking principles and how to implement/manage networks (DHCP, DNS, SSID)
Preferred
Experience in a fast-growing company; direct experience with SaaS products, solutions, or ecosystems preferred
scripting language (python preferred)
Benefits
100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available
Market-leading leave policies, including gender-neutral parental leave and compassionate leave
Family forming support through Maven for you and your partner
Paid time off - take the time you need, when you need it
Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use
Mental health support through Modern Health, including therapy, coaching, and digital tools
Pre-tax commuter benefits (US Employees)
401(k) plan with Fidelity with employer match (US Employees)
Regular team events to connect, recharge, and have fun
And most importantly: the opportunity to help build the company you want to work at
Company
Ironclad
Ironclad is a contract lifecycle management platform used by companies to handle every type of contract workflow.
501-1000 employees
H1B Sponsorship
Ironclad has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (21)
2024 (14)
2023 (21)
2022 (14)
2021 (13)
2020 (9)
Funding
Current Stage
Late StageTotal Funding
$334MKey Investors
Franklin TempletonBondY Combinator
2022-01-18Series E· $150M
2020-12-21Series D· $100M
2019-09-17Series C· $50M
Leadership Team
Daniel Springer
Chief Executive Officer
Cai GoGwilt
Co-Founder and Chief Architect
Recent News
2025-12-16
2025-11-28
Company data provided by crunchbase