Getty · 6 hours ago
Digital Visitor Experience Applications Manager
Los Angeles, CA
Full-time
Hybrid
Senior Level
$138K/yr - $186K/yr
7+ years expGetty is committed to creating a welcoming workplace that reflects the various backgrounds of the communities we serve. The Digital Visitor Experience Applications Manager will lead a team responsible for unifying the digital experience for visitors by managing application systems, vendor relationships, and data analytics to enhance user engagement.
Museums & Institutions
Responsibilities
Team Leadership: Empathetically manage and unify a diverse team. Support their professional development, provide mentorship, and align their practices. Create and maintain an inclusive team culture
Application Management: Oversee the performance, maintenance, and optimization of key systems. Ensure seamless operation and user satisfaction. Work to integrate systems together and support integrations with our website and on-site technology. Build consistent practices and workflows, aligning with practices on other teams across the organization. Serve as a key technical resource—and conduit to the expertise of your team
Vendor Relationships: Manage vendor partnerships, negotiate contracts, manage costs, and maintain strong relationships with providers. When needed, help identify new opportunities, negotiate contracts, and work with our PMO to implement new systems
Stakeholder Management: Work with key stakeholders across Getty to ensure the systems meet existing needs and are prepared for future ambitions. Collaborate on evaluating new opportunities and building workflows that empower organizational and business goals
Training and Support: Establish policies and practices for training end users. Direct staff and put in place processes for ongoing support, ensuring effective, sustainable use of our system. Listen to staff needs and support their day-to-day experience. Help manage and build support for change as we enhance practices
Data Analytics: Leverage data insights to enhance the visitor and patron experience. Inform strategic decisions based on user behavior and trends, helping us balance privacy with user experience
Qualification
Required
Bachelor's degree
7 years of professional experience or a combination of education and relevant experience
Deep knowledge in the work of museums, universities, or other cultural and educational nonprofits, with strong emphasis on visitor behavior
A proven record of developing and managing teams and building a culture where people thrive while delivering exceptional business outcomes
Experience in application and vendor management, with experience negotiating contracts and evaluating systems
Ability to extract, analyze, and report on data within systems, including the ability to use SQL or similar tools to directly extract information from systems
An understanding of web accessibility, human-centered and universal design principles, and WCAG (Web Content Accessibility Guidelines) 2.1
Experience gathering requirements, scoping needs, leading discovery processes, and designing solutions that ensure success both holistically and at the departmental level
Comfort in presenting both your own and your team's work, leading discussions and proposing solutions, and communicating to stakeholders and executives
Ability and desire to collaborate with developers, project managers, and staff to ensure solutions are implementable and meet business and user needs
Tact, diplomacy, and interpersonal skills
Able to work in Southern California and be on-site in Los Angeles at least one day a week and more often as needed
Preferred
At least 5 years of CRM, CMS, and/or e-commerce experience is strongly preferred
Experience with successful system selection, migration, and/or integration is preferred
Direct experience managing Raiser's Edge or similar CRM platforms, Contentstack, Audienceview, Campaign Monitor, and point of sale systems desired, but not required
Benefits
Medical, Dental and Vision insurance coverage, starting on date of hire. Getty pays 75%-95% of the premium, depending on the plan selected.
403(b) Employee Investment retirement plan – with up to 5% Getty Match
Getty contribution of 6%, on behalf of employee, to 401(a) retirement account
Educational Assistance and professional development
Paid Vacation, Sick and Personal Days
12 Paid Holidays
Many positions have bi-weekly Off-Fridays
On-Site Fitness Center at Getty Center
Community service opportunities
Company
Getty
The J. Paul Getty Trust is a cultural and philanthropic institution which promotes critical thinking.
1001-5000 employees
H1B Sponsorship
Getty has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (15)
2023 (3)
2022 (5)
2021 (4)
2020 (5)
Funding
Current Stage
Late StageLeadership Team
David Newbury
Senior Director, Public Technologies
Recent News
2025-06-24
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