Amazon · 10 hours ago
IT Support Eng I (OIS), IT Services
New York, NY
Full-time
Onsite
Entry Level
$48K/yr - $103K/yr
2+ years expAmazon is seeking bright, adaptable, and hardworking applicants to join their IT Services organization as an IT Support Engineer. The role involves providing and supporting IT equipment and services for Amazon employees, ensuring high-quality technical support and maintenance of IT assets.
Artificial Intelligence (AI)DeliveryE-CommerceRetail
Responsibilities
On-site troubleshooting of AV systems, particularly complex integrated systems such as large conference rooms, training rooms, executive rooms and bespoke or legacy systems
Working with on-premise IT technicians, contractors and integrators through troubleshooting and repair procedures
Communicating with manufacturers and vendors to arrange repair or RMA of faulty equipment and managing local inventory
Working closely with partner teams including hardware deployment, Escalation and MeetEx to drive continuous improvement of the customer experience
Maintaining communication with customers and stakeholders, informing them of incident progress via thorough ticket documentation and the use of Standard Operating Procedures (SOPs)
Collaborating on technical documentation and SOPs, incorporating field learnings and customer feedback
Acquire and maintain current knowledge of relevant IT policies in order to provide technically accurate solutions to users
Provide comprehensive technical support to Amazon Corporate employees
Provide end user, Windows/Mac/Linux OS deployment and support
Perform hardware procurement and asset management
Troubleshoot/support LAN/WAN and on-site servers via tickets, alerts and change management
Ticket queue management
Handle to completion requests and technical project work
Provide on call-support for Sev1 and Sev2 incidents
Handle escalations from Level 1 support
Travel in United States and Canada may be required
Deliver on-site, high quality, hands-on support diagnosing, troubleshooting and resolving issues successfully, evaluating log files to determine the health of systems, software and hardware
Provide on-call support for high severity incidents and act as an escalation point of contact for team
Assist with activities to triage and escalate system or network outages to reduce downtime
Understand and execute change management activities in a high availability environment
Participate with partner teams and vendors on continuous improvement projects, defining requirements and managing execution to deliver operational excellence and value
Effectively manage and oversee IT asset inventories
Participate in hiring efforts, training and developing peers and new team members as a mentor, seeking and leveraging diverse perspectives in all activities
Continuously expand skills, learning the latest technologies and maintaining knowledge of IT policies to provide technically accurate solutions
Qualification
Required
2+ years of troubleshooting in a multi-user high availability environment experience
2+ years of PC repair, troubleshooting, deployment and liquidation experience
1+ years of IT client, server, and network service delivery experience
1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
High school or equivalent diploma
2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
2+ years of relevant technical position, or 3+ years of system administration experience
Preferred
2+ years of computer networking experience
Benefits
Equity
Sign-on payments
Full range of medical, financial, and/or other benefits
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
Kleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
2026-01-01
2025-12-31
2025-12-31
Company data provided by crunchbase