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Latham & Watkins · 2 hours ago

Workplace Experience Agent

San Diego, CA

Full-time

Onsite

Mid Level

$55K/yr - $62K/yr

3+ years exp

Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The Workplace Experience Agent is responsible for overseeing and fulfilling the frontline support needs for all personnel and guests, ensuring a seamless experience and maintaining connections with clients.

Law Practice

Growth Opportunities

H1B Sponsor Likely

Hiring Manager

Cassie Clark

Responsibilities

Executing effective processes and strategies for managing client support within the office, collaborating with colleagues and departments to ensure seamless service delivery, fulfilling ServiceNow tickets, conducting quality assurance checks, and coordinating cross-departmental efforts

Ensuring workstations and collaboration spaces are presentable and equipped to client specifications, verifying technology functionality, providing first-line technology assistance, and utilizing the firm’s Workplace Experience technology tools to enhance client support

Identifying, delegating, and addressing uncompleted tasks appropriately, preparing for the day in advance, prioritizing multiple deadlines, and performing quality checks on client requests to deliver outstanding support

Operating as an on-the-ground project manager, facilitating connections between departments and utilizing firm resources like ServiceNow and MS Teams, assisting with special projects, offsite experiences, and adhering to globally standardized service level agreements

Planning and executing internal events for the office

Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains

Qualification

Client support managementEvent planningTechnology proficiencyHealthSafety knowledgeProfessional growthCollaborationFlexibility

Required

A high school diploma or an equivalent

A minimum of three (3) years of workplace experience or related experience

Prior event experience

Possess a working knowledge of health and safety standards and regulations to ensure compliance and promote a safe environment

Demonstrate a willingness to complete all tasks and learn new skills, with flexibility and eagerness to grow professionally

Exhibit comfort in utilizing and navigating various technology platforms and applications to enhance efficiency and productivity

Benefits

Healthcare, life and disability insurance

A generous 401k plan

At least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure

Well-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)

Professional development programs

Employee discounts

Affinity groups, networks, and coalitions for lawyers and staff

Company

Latham & Watkins

Glassdoor4.3

Latham & Watkins is a global law firm with more than 3,500 lawyers in its offices located in Asia, Europe, the Middle East and the United States.

Founded in 1934

New York, US

1001-5000 employees

http://www.lw.com

H1B Sponsorship

Latham & Watkins has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (70)

2024 (66)

2023 (65)

2022 (52)

2021 (53)

2020 (30)