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Riverbend Community Mental Health, Inc. · 1 month ago

Director of Quality Assurance

Concord, NH

Full-time

Onsite

Lead/Staff, Director/Executive

$89K/yr - $120K/yr

5+ years exp

Riverbend Community Mental Health is a private, nonprofit organization in central New Hampshire that provides specialized behavioral health and addiction treatment services. They are seeking a highly experienced and strategic Quality Assurance Director to provide agency-wide leadership in promoting high-quality services and programs that achieve positive client and agency outcomes.

Health CareHealth DiagnosticsMental HealthNon Profit

Responsibilities

Monitors and promotes continuous quality improvement of agency clinical services and programs

Works with the COO, VP of Clinical Operations and Program Directors as a team to identify risk management/quality of care issues and implement corrective actions

Provides direction and leadership to agency staff through communication, education, and training in the areas of clinical and legal risk management, compliance with state and Federal laws and regulations, client rights, ethics, legal issues, documentation, and corporate compliance

Works with agency managers to formulate policies, procedures and systems that operationalize clinical processes that are consistent with State and federal rules and regulations and reinforce the Agency’s mission and values

Oversees and participates in complaint investigation and resolution

Works with HR leadership relative to staff disciplinary issues that emerge from complaints and other identified breaches of agency policy and ethical standards

Monitors variance reports, informs and coordinates with managers to support the implementation of corrective action, as appropriate, and follows BBH reporting protocols

Conducts a sufficient number and depth of corporate compliance documentation audits throughout the agency to identify any corrective actions that are needed

Coordinates external clinical documentation audits including BBH eligibility and corporate compliance, BBH Evidence Based Practices audits, ad hoc Federal audits. Works with the VP-COO to coordinate the BBH Re-approval audit

Coordinates death reviews, reviews of high-profile incidents, review of high risk clients, and client care monitoring

Works with legal counsel relative to litigation or other legal concerns involving clinical services provided by the agency

Coordinates legal activities related to conditional discharges and other probate matters

Communicates results of internal and external audits with Senior Management and is assertive in identifying areas in need of improvement and recommending actions to address these

Works with training department to develop targets for training improvement based upon QA audit findings

Works with the Bureau of Behavioral Health to implement Bureau directives and programming to meet Bureau expectations

Coordinates Ethics/Institutional Review Board activities to evaluate, authorize, and monitor proposed research initiatives and to provide ethics consultation and recommendations as requested

Acts as HIPAA privacy officer

Develops and oversees reports to monitor that clinical documentation throughout the agency is timely, accurate, complete, and consistent with these policies and procedures

Ensures that agency archives are maintained in accordance with applicable law and regulations

Oversees responses to requests for medical records from 3rd parties

Qualification

Mental health service provisionSupervisory experienceQuality assurance leadershipNH mental health licenseCollaborative managementAdvocacy skillsCommunity programsPublic policy knowledgeOrganizational skillsInterpersonal skillsCommunication skills

Required

A Master's or Doctoral degree in a relevant field is required

At least five years of experience in mental health service provision including three years of supervisory experience

Strong supervisory skills

Excellent organizational and planning skills

Ability to create and maintain a positive team and supervisory atmosphere

Excellent interpersonal skills and ability to function as part of a team

Excellent written and oral communication skills

Demonstrated collaborative and inclusive management style with the ability to lead individuals and systems through change

Ability to relate to consumers with a range of mental health problems including those with serious and persistent mental illness and their families

Demonstrated responsiveness to the needs of external and internal customers

Familiarity with community support programs for adults and children with mental illnesses

Strong commitment to providing quality mental health services in a community-based orientation

Ability to advocate for consumer's interests

Up-to-date knowledge of public policy issues relevant to community mental health services

Preferred

Current NH license or ability to be licensed as a mental health provider by the NH Board of Mental Health Practice

Benefits

Health

Dental

Vision

403(b) retirement savings plan with match

Generous paid time off

8 paid holidays

Tuition reimbursement

And more

Company

Riverbend Community Mental Health, Inc.

Founded in 1963, Riverbend Community Mental Health is a private, nonprofit organization providing specialized behavioral health services in central New Hampshire.

Founded in 1963

Concord, New Hampshire, USA

201-500 employees