e3 Diagnostics ยท 6 hours ago
Electronic Service Technician
Charlotte metropolitan area, NC
Full-time
Onsite
New Grad, Entry Level
$55K/yr - $65K/yre3 Diagnostics is the leading provider of audiology equipment sales and service solutions in the United States. They are seeking a Field Service Technician to handle calibration, maintenance, equipment repairs, and installations of audiology equipment while ensuring customer satisfaction and generating sales leads.
Health CareMedical DeviceRetail
Responsibilities
Responsible for calibration, maintenance, equipment repairs and installations on a wide range of audiology equipment
Build and maintain customer relationships, provide service and technical support for all e3 equipment offerings ensuring calibration and preventative maintenance is completed as scheduled according to service agreement
Collaboration with Office Administrator to ensure scheduling of equipment calibrations is as required
Maintain accurate records of customer contact and equipment
Prospect for new service and generate sales leads for Regional Sales Manager follow up
80% travel to customers location within assigned territory, works independently with minimal supervision
Responsible for calibration of equipment received at the regional office; schedule return to customer when completed (company vehicle provided)
All other duties as assigned
Qualification
Required
Effective verbal & written communication with professional appearance
Excellent interpersonal and customer service skills
Excellent sales and customer service skills
Excellent organizational skills and attention to detail
Excellent time management skills with a proven ability to meet deadlines
Strong analytical and problem-solving skills
Proficient with Microsoft Office Suite, and database management systems
High school diploma or equivalent required
2 year Technical or Engineering degree or related experience required in lieu of degree/certificate
Willingness to follow the guidelines detailed in the proficiency and certification handbook
Must have a valid driver's license and maintain clear driving record
This position is subject up to travel up to 80% of the time
Some overnight trips will be required
Prolonged periods of sitting at a desk and working on a computer
Physically able to reach, stretch, bend, and sit for long periods of time during a daily routine
Physically able to drive a vehicle for prolonged periods of time
Ability to Lift up to 50 pounds, bending and lifting throughout the workday
Occasional walking, stooping, kneeling, crawling, and crouching depending on variables at customer location
Clear background check including criminal history and education verification
Must pass Drug Test
Benefits
Company vehicle
Medical
Dental
Vision
401(k) with Match
Life Insurance
Paid Time Off (PTO)
Paid Holidays
Employee Perks
Employee Assistance Program
Company
e3 Diagnostics
e3 Diagnostics provides audiology equipment sales and service solutions.
Founded in 1956
201-500 employees
Funding
Current Stage
Growth StageRecent News
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