Illumina · 2 weeks ago
Informatics Success Specialist
Washington, DC
Full-time
Hybrid
Entry, Mid Level
$75K/yr - $112K/yr
2+ years expIllumina is expanding access to genomic technology to realize health equity for billions of people. The Informatics Success Specialist serves as a trusted advisor post-sale, ensuring that customers achieve maximum value from Sequencing and Array informatics solutions by guiding them through the software adoption cycle and collaborating with various teams to communicate client feedback.
BiotechnologyGeneticsHealth CareMedical
No H1B
Responsibilities
Serve as the primary point of contact post-sale for enterprise software clients, building and maintaining strong relationships with key stakeholders
Drive revenue through continued renewal of software licensure, usage, and further software adoption
Partner with Informatics Sales Specialist and other resources to ensure maintenance, usage growth, upselling, and cross-selling of software
Proactively monitor account health and metrics, identifying risks and opportunities for growth throughout the term leading up until renewal, maintaining alignment on goals and objectives with the customer
Track success metrics, prepare quarterly business reviews (QBRs), and present ROI to executive stakeholders on scheduled cadence to ensure customer satisfaction and efforts to reduce churn
Collaborate with Product, Marketing, and Engineering teams to communicate client feedback and influence product roadmap
Develop, coordinate and sometimes conduct both basic and advanced informatics presentations and seminars for customers. This will at times involve engaging and creative demos and some proof-of-concept work
Provide Voice of Customer input and feedback to development teams, various marketing teams and others as needed
Develop and manage active sales pipeline for renewals opportunities, usage growth, and opportunities for expansion
Qualification
Required
Typically requires 2+ years relevant experience. Experience in a software sales, customer success, and/or project management role
Scientific background, and specifically molecular biology, is highly desired. Experience selling and supporting commercial software is ideal
Demonstrated written and verbal communication and training skills
Outstanding problem solving and interpersonal skills
Clear vision of and commitment to providing outstanding customer service
Ability to successfully work collaboratively in a highly matrixed sales organization
Preferred
Typically requires a minimum of 2+ years of related experience with a sciences degree in Bioinformatics, Clinical data analysis, Molecular Biology, Genetics, or Biochemistry. Masters, MBA, or PhD a plus
Benefits
Access to genomics sequencing
Family planning
Health/dental/vision
Retirement benefits
Paid time off
Company
Illumina
Illumina is an innovative technology and revolutionary assays aiming the analyze genetic variation and function.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$1.28BKey Investors
Bank of America
2024-09-06Post Ipo Debt· $500M
2023-01-04Post Ipo Debt· $750M
2000-07-28IPO
Leadership Team
Steven Barnard
Chief Technology Officer, Head of Research & Product Development
Jenny Lei Zheng
SVP & GM of Greater China
Recent News
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