Acuity Eye Group ยท 7 hours ago
Practice Manager
La Palma, CA
Full-time
Onsite
Mid, Senior Level
3+ years expAcuity Eye Group is a healthcare organization seeking a Practice Manager responsible for the daily operations of a medical office or clinic. The role involves managing staff, ensuring compliance, and providing excellent customer service while maintaining efficient clinic operations.
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Responsibilities
Manages and oversees patient census for assigned office
Monitors and adjusts clinic performance, patient flow, expenditures and doctor schedules to ensure optimal staffing levels
Prepares and controls the clinic budget aiming for minimum expenditure and efficiency
Develops, implements, and maintains budgetary and resource allocation plans
Participates in planning and implementation of regional and company goals, programs and objectives, personnel, resources and equipment/supplies
Partners with DFO, Doctors and clinic staff to create an accountable environment where patient care comes first
Organizes, manages and coordinates all operational and administrative processes
Manages support staff; organizes and oversees clinic schedules and assignments to meet operational needs
Participates in Human Resources related functions, including talent acquisition (e,g, interviewing and selecting talent), talent management (e.g. performance reviews, merit increases, disciplinary actions), and timekeeping/attendance
Partners with HR as needed
Provides effective leadership
Coaches, develops, mentors, evaluates, and counsels staff
Delegate responsibilities to the best employees to perform them while enforcing all policies, procedures, standards, specifications, guidelines, training programs, and cultural values
Resolve internal staff conflicts efficiently and to the mutual benefit of those involved
Fosters team member engagement and development of corporate culture
Leads daily huddles and at least one office meeting per month to communicate updates and dialogue with team
Ability to perform Front Office and Back Office duties if needs arise to ensure smooth clinic operations
Works with the Compliance Department to conduct required compliance audits for office (monthly, quarterly, annually)
Maintains strict compliance with State, Federal and other regulations (e.g., OSHA, WC, HIPAA, ADA, FEHA, DOL, HR policies and practices)
Provides feedback regarding specific tactics that change outcomes (including, but not limited to, those of a financial nature, or those that are patient-focused) so the rest of the organization can benefit
Maintains an appropriate professional appearance and demeanor in accordance with Company policies
Keep commitments and keep direct supervisor informed of work progress, timetables, and issues
Maintain strict compliance with State, Federal and other regulations (e.g., OSHA, WC, HIPAA, ADA, FEHA, DOL, HR policies and practices)
Other related duties or ad hoc reporting as assigned by management
Qualification
Required
Bachelor's Degree in healthcare management, business, or related field
minimum 3-5 years of related work and staff management experience
equivalent combination of education and work experience
Operational management knowledge of retail or medical offices and best practices
Valid Driver's License
Must have thorough working knowledge of front office and back office procedures and roles
Results Oriented (energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results)
Effective Team Builder (Character/Integrity; communicates openly; willingness to confront; motivator/inspirer; educator/trainer, promotes learning; effective assessor of talent; consistent)
Customer Service Advocate (flexible and adaptive; empathetic; passionate; ethical)
Process Focused Operator (data driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient)
Financial Acumen (understands profit drivers; utilizes metrics to manage; builds the financial understanding of staff and clinicians; understands local market drivers and competition)
Influencer (active listener/observer of behavior; builds trust with those requiring coaching; creates a win/win need for change; tailors coaching style to the individual's needs; recognizes and celebrates improvement to sustain change)
Requires knowledge of training practices, technology applications, and reporting systems; business correspondence and business reporting techniques; and business principles
Knowledge of Ophthalmology Clinic management and operations, as well as knowledge of best practices
Ability to respond to common inquiries from customers, staff, vendors, or other members of the community
Ability to draw valid conclusions, apply sound judgment in making decisions, and to make decisions under pressure
Ability to interpret and apply policies and procedures
Must address others professionally and respectfully by actions, words and deeds
Detail oriented, organized, process focused, problem solver, self-motivated proactive, customer service focused
Displays independent judgment by willingness to make timely and accurate decisions based on available information that is sometimes vague or limited in nature
Ability to multitask effectively and work in a fast paced and sometimes ambiguous environment, without compromising quality of work
Ability to prioritize tasks and projects with limited direction, while understanding and contributing to the success of the clinic
Preferred
Korean Speaking
Company
Acuity Eye Group
At Acuity Eye Group, our vision is to create the largest network of vertically integrated ophthalmic service clinics in the US, physician-owned and professionally managed.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Bill Vaughan
Chief Executive Officer
Jeffrey Cho
Chief Operating Officer
Company data provided by crunchbase