Sr. Principal Engineer - Customer Identity - Hybrid - Seattle jobs in United States
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Nordstrom · 4 hours ago

Sr. Principal Engineer - Customer Identity - Hybrid - Seattle

positionSeattle, WA
timeFull-time
remoteHybrid
senioritySenior Level, Lead/Staff
money$200K/yr - $332K/yr
date15+ years exp

Nordstrom is a leading retail company, and they are seeking a Sr. Principal Engineer to oversee their customer identity ecosystem. This role involves developing technical approaches for seamless customer experiences, designing scalable architectures, and influencing enterprise-wide engineering practices.

E-CommerceFashionRetail
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H1B Sponsor Likelynote

Responsibilities

Lead enterprise-wide customer identity strategy and roadmap, creating a unified approach to recognizing and serving customers across all touchpoints
Enhance customer targeting capabilities through improved identity resolution, providing robust identity signals to power greater personalization, segmentation, and marketing automation
Ensure identity solutions deliver exceptional customer experiences while aligning with Nordstrom's overall business objectives
Design architectures that seamlessly integrate customer data across store, online, and mobile experiences to create a consistent view of each customer
Architect a comprehensive trust framework that safeguards customer identities while maintaining friction-free customer experiences through deterministic verification and probabilistic risk assessments
Create confidence scoring systems that represent our accuracy level in understanding customer preferences, segment placement, and other key attributes
Develop identity observability frameworks and establish standards for system quality, performance metrics, and fraud detection
Establish architectural standards for identity management systems, including security, governance, privacy, and compliance mechanisms
Serve as the organization's foremost expert on customer data integration, cross-channel recognition patterns, and trust frameworks for digital and physical retail environments
Influence cross-organizational design decisions and lead technical reviews for identity initiatives across Nordstrom
Mentor engineering teams on customer data integration best practices and foster a culture of customer-centricity across the organization

Qualification

Customer identity solutionsEnterprise-scale architectureIdentityAccess managementCross-channel data integrationPrivacy-enhancing technologiesAuthentication frameworksRegulatory frameworksMentoring engineersCustomer-centricityRetail domain knowledgeE-commerce applicationsTechnical leadership

Required

15+ years of professional experience in software engineering and demonstrated success delivering customer identity solutions at enterprise scale
Bachelor's or Master's degree in Computer Science, Engineering, or related field
Demonstrated expertise in designing, implementing, and integrating enterprise-scale customer identity systems, including recognition systems, authentication frameworks, and cross-channel data integration
Deep knowledge of identity and access management, customer data platforms, authentication protocols, and privacy-enhancing technologies
Experience balancing security requirements with frictionless customer experiences across multiple technology domains
Familiarity with regulatory frameworks governing customer data and privacy
Demonstrated ability to translate complex business requirements into technical solutions with measurable outcomes
History of technical leadership across organizations, including mentoring engineers and influencing technical direction
Domain knowledge in retail, e-commerce, or customer experience applications spanning identity resolution, progressive profiling, and personalization

Benefits

Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources
401k
Medical/vision/dental/life/disability insurance options
PTO accruals
Holidays

Company

Nordstrom

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Nordstrom is an online fashion retailer that specializes in fashion, footwear, accessories, and beauty.
dateFounded in 1901
location
Seattle, Washington, USA
people-size10001+ employees
web-link
http://www.nordstrom.com

H1B Sponsorship

Nordstrom has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (188)
2024 (231)
2023 (190)
2022 (311)
2021 (280)
2020 (208)

Funding

Current Stage
Public Company
Total Funding
$969.45M
Key Investors
Ryan CohenEl Puerto de Liverpool
2024-12-23Acquired
2023-02-03Post Ipo Equity
2022-09-16Post Ipo Equity· $294.45M

Leadership Team

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Erik Nordstrom
Chief Executive Officer
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Alexis DePree
Chief Operating Officer
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Recent News

Digital Commerce 360
CPGIO adds five retail marketplaces as brand partners
2025-12-31
PR Newswire
CPGIO Expands Digital Retail Footprint with Strategic Marketplace Launches Across Nordstrom, Chewy, Lowe's, Faire, and Best Buy
2025-12-30
PR Newswire
Nordstrom Rack to Open New Location in Marlton, NJ
2025-12-16
Company data provided by crunchbase