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America First Credit Union · 5 hours ago

Universal Service Representative I Trainee - Spanish Speaking

Tempe, AZ

Contract

Onsite

Entry Level

2+ years exp

America First Credit Union is seeking a Universal Service Representative I Trainee who is fluent in Spanish. This role involves establishing and building member relationships, providing customer service across various channels, and promoting Credit Union products and services.

FinanceFinancial ServicesNon Profit

Responsibilities

Assumes responsibility for the effective development of Member relations through sales and service

Maintains relationships with members in the branch as well as outbound calling to onboard new members at 2 weeks and at 2 months

Maximizes the penetration of Credit Union products and services to meet/exceed established sales goals and baselines. Has a knowledge of the Preferred Way of Selling

Responsible for handling member interactions via all channels while using effective sales techniques. Assesses members' current financial needs by using effective relationship building and consultative sales techniques

Makes appropriate recommendations for loan, deposits, and other products and services

Highly motivated and self-driven. Sales and goal oriented

Demonstrate professional sales and negotiation skills to achieve individual and branch goals

Resolves members problems and concerns related to consumer loan products and services, and account issues

Acts as a senior service representative and processes teller transactions

Identify additional cross-sell opportunities, such as checking accounts, certificate accounts, core deposit accounts, and other AFCU products and services

Assumes responsibility for the efficient, effective, and accurate performance of teller functions

Represents the Credit Union in a courteous and professional manner

Receives share deposits and loan payments. Computes interest

Processes cash advances, traveler's checks, cashier's checks, and money orders

Disburses cash or check share withdrawals

Processes transfers, post CD and all types of IRA's

Verifies transactions. Monitors deposit amounts and examines documents for endorsement and negotiability. Detects and resolves discrepancies promptly

Balances daily transactions and verifies cash totals. Investigates and resolves out-of-balance conditions

Processes "bank by mail" transactions

Provides override function for other tellers

Evaluates basic loan applications and credit criteria and determines the appropriate sale so the member and credit union both benefits

Actively and professionally cross-sells Credit Union product and services. Sells Debt Protection, GAP, mechanical repair coverage, and members financial solutions. Expectation is to meet monthly Credit Union sales Standards including promotions and campaigns

Interviews, takes applications, and processes preliminary documentation on loan requests. Conducts personal/web and telephone interviews and discusses loan alternatives, credit criteria, interest rates, and loan documentation with the member

Determines value of collateral. Verifies car insurance coverage. Notifies application of loan decisions. Requests additional information if required . Presents loan requests to underwriters for approval as per loan procedures

Processes loans including ordering of credit reports, title searches and closing

Assists in servicing and maintaining all aspects of loans but not limited to payoff, refinances, payment agreements and amendments to original loan contracts

Assumes responsibility for processing and securing liens on collateralized loans and prompt follow-up on titles still pending

Ensures that lending operations are conducted in accordance with established Credit Union policies and are legally compliant

Ensures that loan requests are properly prepared and documented and that approved loans are promptly disbursed

Resolves any rejects concerning loans and membership accounts in a timely manner

Acts as a branch expert for electronic services

Actively cross sells AFCU electronic services such as mobile banking, online banking, card guard, bill pay, mobile deposit and others

Has a knowledge of AFCU electronic services and serves as an expert for members as well as assists members with problem resolutions for electronic services

Assists members with account lock outs or other online account problems

Acts as a branch account specialist for New Accounts

Assists Members with new account openings and closing of member accounts

Assists with some Business accounts, IRA accounts, Court ordered accounts, and HSA account applications

Directs members to appropriate contacts to assist with more advanced and specialized accounts when appropriate

Performs Notary Public duties if eligible and in accordance with State Laws

Qualification

Member services knowledgeLoan processing knowledgeFluent in SpanishNotary ServicesTyping abilitiesSolid math skillsPublic relations skillsWell organizedProfessional appearanceCommunication skills