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Yuhaaviatam of San Manuel Nation · 9 hours ago

Field Support Analyst

Highland, CA

Full-time

Onsite

Entry Level

2+ years exp

Yuhaaviatam of San Manuel Nation is seeking a Field Support Analyst I to provide support for endpoint technology issues. The role involves troubleshooting, software installation, and participating in IT projects while ensuring a clean and organized work environment.

Government Administration

Responsibilities

Supports a 24/7 enterprise which is comprised of a wide array of technology hardware and software

Responds to team member requests and service tickets, troubleshoots, and escalates issues pertaining to production systems

Participates in IT projects under the direction of operational leads and IT leadership while maintaining an organized, clean, and safe work environment throughout the enterprise

Participates in asset tracking and recovery, inventory management, telecom/network maintenance, vendor management, and process improvement activities

Configures and images laptops, desktops, and other endpoint devices with standard policies to comply with security baselines

Provides written and verbal status reports, communicates and updates customers and team of issues, and updates online diagrams and documentation. Reinforces service level agreements, as needed

Interfaces with 3rd party manufacturers to coordinate system upgrades, changes, and maintenance activity to provide lifecycle system support

Documents troubleshooting and resolution steps via the existing knowledge base program to reduce resolve time

Performs other duties as assigned to support the efficient operation of the department

Qualification

Technical troubleshootingCustomer serviceCompTIA A+ certificationVendor managementStress managementTeam collaborationProblem-solvingCommunication skillsAttention to detail

Required

High School Diploma or GED

Minimum two (2) years of computer experience [working directly with workstations, servers, phone systems, mobile devices, networking, or printers]

Technical troubleshooting experience including documented ability to analyze and diagnose network, computer, and or telecom issues

Ability to solve technical problems, work well under stress, and follow instructions

Exceptional customer service skills and the ability to communicate effectively with all levels of the enterprise

Ability to de-escalate tense situations to problem-solve effectively

Ability to conduct research into a wide range of computing issues as required

Ability to absorb and retain information quickly

Ability to present ideas in user-friendly language

Highly self-motivated and directed individual with keen attention to detail and proven analytical and problem-solving abilities

Ability to effectively prioritize and execute tasks in a high-pressure environment

Experience working in a team-oriented, collaborative environment

Must present a professional approach within each opportunity

Ability to work any assigned shift (day/swing/graveyard)

Responsible for maintaining confidentiality of sensitive and/or classified types of information documents

At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license

As a condition of employment and shift rotations, candidates and incumbents may be required to pass pre- and post-employment screening including Live-Scan, background, drug testing, and tuberculosis (TB) testing