Product Customer Success Manager, CX jobs in United States
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NiCE · 18 hours ago

Product Customer Success Manager, CX

positionUnited States
timeFull-time
remoteRemote
seniorityMid Level

NiCE is a global company known for delivering extraordinary customer experiences and excelling in AI and digital solutions. The Product Customer Success Manager will ensure clients gain maximum benefits from their contracts and facilitate long-term growth by effectively deploying the Proactive AI Agent and managing client relationships.

Enterprise SoftwareInformation TechnologyRobotic Process Automation (RPA)SecuritySoftware
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H1B Sponsor Likelynote

Responsibilities

Understand the client contract in detail to ensure it is correctly fulfilled and issues are avoided
Identify journeys that will achieve the contract volumes, ensuring that the journeys provide value to the client and leverage Proactive AI Agent’s capabilities and differentiators
Maintain a strategic client success plan, building on their business drivers
Construct business cases for all journeys to guide objectives and prioritization
Co-ordinate all activities, enquiries and escalations with the client
Clearly document and communicate technical configuration requirements
Delivery of high quality technical and process architecture
Help customers understand and adopt relevant CE features and functionality
Identify and communicate growth opportunities
Monitor and effectively communicate metrics, performance and value
Deliver quarterly business reviews internally and to clients
Provide technical, customer experience, security and project delivery guidance
Develop operational client stakeholder relationships, becoming a partner and trusted advisor
Maintain effective relationships with pre-sales, professional services, and technology teams
Partner with the Account Executive

Qualification

Project delivery experienceData analysisRelationship managementProcess mappingTechnical communicationCommercial awarenessStakeholder managementVerbal communicationWritten communication

Required

Bachelor's degree in a related technology field
Project delivery experience in an IT or customer-facing environment
Process mapping and creating business requirements
Strong commercial awareness
Numerate and able to conduct data analysis using Excel or other common tool
Relationship management experience
Great verbal and written communication skills
Experience working in/with large corporates, navigating/managing processes

Preferred

MBA Preferred

Company

NiCE

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Glassdoor3.9
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NiCE is transforming the world with AI that puts people first.
dateFounded in 1986
location
Ra'anana, HaMerkaz, ISR
people-size5001-10000 employees
web-link
http://nice.com

H1B Sponsorship

NiCE has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (14)
2023 (8)
2022 (8)
2021 (11)
2020 (10)

Funding

Current Stage
Public Company
Total Funding
unknown
1996-02-02IPO

Leadership Team

D
David Gustafson
VP, GM of Platform
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Matt Reading
VP, Customer Succes
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