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Frankenmuth Insurance · 15 hours ago

PIP Claims Adjuster, Senior

United States

Full-time

Remote

Mid, Senior Level

4+ years exp

Frankenmuth Insurance is seeking a Senior PIP Claims Adjuster to investigate, evaluate, and resolve Michigan Personal Injury Protection (PIP) claims. The role requires independent judgment to determine company liability and ensure compliance with policy provisions while delivering superior customer service.

Auto InsuranceInsurance

Growth Opportunities

No H1B

Responsibilities

Follows corporate policies, procedures, and fair claims handling practices

Investigates claims to determine validity and extent of liability, including:

Obtains information necessary to properly investigate and evaluate each case by corresponding with agents, insureds, claimants, witnesses and others

Reviews and evaluates documentation, including applications, reports, and statements

Monitors appropriate claim outcomes through self-audit process

Delivers superior customer service to policyholders and agents, ensuring appropriate and timely resolution of claims service issues

Ensures legal, regulatory and fair claims handling compliance

Sets or recommends reserves based on results of claim investigation

Within defined authority, manages, evaluates and concludes claims. Prepares and maintains claim reports

May provide extensive interaction with insureds, agents, claimants, attorneys, and other service providers, including:

Conducts in-depth interviews and/or scene inspections

Attends settlement conferences and/or trials

May serve as a member of project teams, contributing to the achievement of project objectives

Performs other duties as assigned

Qualification

Michigan PIP experienceClaims investigationClaims evaluationCustomer serviceLegal compliance

Required

LOOKING FOR CANDIDATES WITH MICHIGAN PIP EXP

Four to Six years related experience and/or training; or associate's degree (A.A.) from two-year college/technical school; or equivalent combination of education and related experience/training

Ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process