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Engineered Specialty Products (ESP) · 3 days ago

Inside Sales Account Manager

Kennesaw, GA

Full-time

Onsite

Entry, Mid Level

2+ years exp

Engineered Specialty Products (ESP) is a leader in Quality Pressure and Temperature Instruments, poised for strong growth. The Inside Sales Account Manager is responsible for developing customer relationships, driving revenue growth, and collaborating with internal teams to ensure customer satisfaction.

Facilities Support ServicesLogisticsManufacturing

Responsibilities

Develop and maintain strong relationships with assigned customer accounts

Act as the primary point of contact for customer inquiries, issues, and requests

Proactively monitor account performance and identify growth opportunities

Meet or exceed sales quotas by upselling, cross-selling, and expanding product usage within accounts

Develop tailored sales strategies based on customer needs and preferences

Conduct product demonstrations and provide detailed explanations of offerings

Address customer concerns promptly, ensuring high satisfaction levels

Collaborate with order fulfillment teams to resolve issues effectively

Educate customers on new products, features, and services

Identify and pursue opportunities to onboard new accounts

Collaborate with business development teams to nurture leads

Utilize CRM tools to track and manage sales opportunities

Analyze account trends to identify growth potential and risk factors

Monitor competitor activity and market trends to adjust sales strategies

Work closely with internal teams, such as order fulfillment, engineering, and operations, to align on customer strategies

Ensure sales plans are executed to increase revenues and margins

Maintain high level of customer satisfaction

Develop annual forecasts by Sales Representative and territory

Make recommendations regarding potential new products and markets

Suggesting sales promotions, pricing, or literature (marketing) ideas to increase sales

Qualification

Sales account managementTechnical industrial productsCRM toolsMicrosoft OfficeVerbalEntrepreneurial attitudeWritten communicationLeadership skillsTime management

Required

A Bachelor's degree (with a technical concentration)

At least 2-5 years previous sales account management experience with a proven solid track record. Experience should be in a high outbound transactional, customer service call center, or sales environment

Background in technical industrial products sales

Work experience should be in fast-paced culture with an incentive/goal-driven environment

Effective verbal and written communication skills

Proven leadership skills

Proficient at Microsoft Office

Ability to handle multiple priorities

Very positive and highly energetic

Entrepreneurial attitude

Highly motivated, goal-oriented, and competitive

Excellent prioritization and time management skills

Background in technical industrial products

Ability to quickly learn products and applications