TikTok · 2 months ago
Product Operations Specialist (Content Safety) - Content Ecosystem (San Jose)
San Jose, CA
Full-time
Onsite
Entry, Mid Level
$88K/yr - $203K/yrTikTok is the leading destination for short-form mobile video, and they are seeking a Product Operations Specialist to ensure a safe and welcoming environment for users. This role involves leading ecosystem operations, monitoring issue resolutions, and collaborating across teams to enhance risk management strategies.
Content CreatorsContent DiscoveryMedia and EntertainmentSocial MediaVideo
Responsibilities
Lead short-video ecosystem operations by identifying, analyzing, and responding to risks detected across multiple content channels. Utilize internal detection and mitigation tools to execute timely emergency responses to platform issues
Monitor the effectiveness of issue resolutions, evaluate cases of missed detections or leakage, and continuously refine emergency strategies and workflows to improve efficiency
Collaborate cross-functionally with business, policy, algorithm, review, and engineering teams to build effective collaboration mechanisms. Stay updated on potential risks and business changes, coordinate across upstream and downstream teams, and drive improvements in overall risk-identification capabilities to ensure timely and effective issue resolution
Qualification
Required
Bachelor's degree or above, with strong content understanding; experience in strategy operations, content operations, or risk management preferred
Passionate user and/or creator of content products; frequent users of social or video platforms preferred
Excellent communication, collaboration, and project-management skills; resilient, proactive, responsible, and able to identify key priorities and solve complex problems with a long-term mindset
Preferred
Technical understanding of algorithms, model training, or data-driven systems
Prior experience in Trust & Safety, Content Moderation, Risk Operations, or Recommendation Systems, Recommendation Strategy is highly valued
Ability to collaborate effectively across engineering, policy, and operations to align on scalable solutions in a fast-paced, global environment
Benefits
Employees have day one access to medical, dental, and vision insurance
A 401(k) savings plan with company match
Paid parental leave
Short-term and long-term disability coverage
Life insurance
Wellbeing benefits
10 paid holidays per year
10 paid sick days per year
17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure)
Company
TikTok
TikTok is a short-form video entertainment app and social network platform. It is a sub-organization of ByteDance.
Founded in 2003
10001+ employees
H1B Sponsorship
TikTok has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (979)
2024 (601)
2023 (387)
2022 (322)
2021 (133)
2020 (72)
Funding
Current Stage
Late StageLeadership Team
N Ali Mohamed
CEO
Blake Chandlee
VP Global Business Solutions
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