PGA TOUR Superstore · 21 hours ago
Retail Department Manager-Sales and Service
Indianapolis, IN
Full-time
Onsite
Mid, Senior LevelPGA TOUR Superstore is one of the fastest growing specialty retailers dedicated to transforming the business through exceptional service. The Sales and Service Manager leads a team to achieve sales targets while prioritizing customer satisfaction and maintaining operational excellence in the store.
E-CommerceGolfSportsTennis
Responsibilities
Create a strong culture of appreciation by consistently recognizing and rewarding excellent individual/team performance, Core Values behaviors, and Company loyalty
Create and foster a respectful and inclusive environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all Associates. Demonstrate a culture of ethical conduct, safety, and compliance
Champion a culture where Associates love to work, and Customers love to shop; recognize service behaviors and reward outstanding performance in partnership with Store Leadership Team
Move dynamically on the sales floor to assess and fulfill the needs of the business, Associates, and Customers, as needed
Maintain the Company's Operational and Merchandising Standards through a consistent presence on the sales floor, and training of Sales Associates, as needed
Ensure compliance with all Company Standard Operating Procedures (SOPs) through process observation and extensive Associate training and communication
Expect and enable your teams to stay up to date on upcoming merchandising promotions and marketing events to maintain a strong merchandising presence throughout the life cycle of a promotion by utilizing bulletins on The Links
Enable Associates to be champions of their products and services, ensuring Associates can inform, educate, and promote offerings to Customers
Ensure compliance with all Loss Prevention policies and procedures to maintain store inventory accuracy and a safe and secure workplace
Responsible for modeling and teaching Associates Service Behaviors and managing a Customer first culture
Ensure accountability by setting and sharing clear expectations and ongoing management of performance (observe, recognize and coach)
Conduct scheduled department walks with Department Head on a consistent weekly cadence to maintain operational excellence, Customer experience and Associate engagement within assigned departments
Provide hiring and termination recommendations based on skills/performance to the General Manager (GM) and Assistant General Manager (AGM). Leverage all accountability paths including but not limited to performance improvement plans, coaching conversations, and formal write ups
Regularly review SPS reporting to discern factors influencing business performance, identifying both effective and ineffective drivers. Collaborate with Field Leadership to assess whether additional inventory is required based on insights from the reporting
Support in leading Associates onboarding, learning, and help close the product knowledge/system gap through development coaching and Associate interaction
Engage in consistent and meaningful development conversations with all assigned Associates throughout their employment journey
Lead and create a service culture that priorities the Customer experience, model, train, and coach to deliver on these expectations
Responsible for the accuracy of assigned departments inventory through consistent execution of the stock replacement process, product conversion processes, STUDIO/OEM Bay Planogram execution, precise handling of store returns and checkouts, maintaining tagging integrity and accurate cycle count/inventory levels through the lifecycle of a product
Execute PGATSS community efforts and educate our Associates to strengthen their understanding that what they do serves a bigger purpose. In addition, build relationships that are important to the stores community to address the most pressing local needs
Support SLT in delivering all HR operational and cyclical programs to maintain compliance
All Services, Front-End, Soft Goods, Hard Goods, STUDIO and Practice Bay areas, equipment, and supplies are always clean, organized, and operational
All Services, Front-End, Soft Goods, Hard Goods, STUDIO and Practice Bay programs, promotions, and procedures are consistently executed/maintained
Know and assess the competition and leverage Customer insights and feedback to drive the business and be the destination of choice for our Customers
Anticipate staffing needs, talent plan, and recruit -both long and short term to maintain the best in-store Customer experience in each department
Anticipating Customer flow and work demand and redirecting efforts and schedules to ensure proper coverage when and where the Customer needs us
Responsible for opening and closing the store at times without additional leadership presence. Responsibilities include but not limited to cash handling procedure, deposits, Customer escalation, opening/closing procedures, providing task direction to all departments, validate proper staffing in all departments to support store needs, maintain brand/merchandising standards across entire store, drive Customer experience and Associate/Customer safety
Qualification
Required
Candidates must have strong listening and interpersonal skills
They must possess good verbal and written communication skills and be able to communicate cross-functionally
Candidates communicate expectations and standards to execute Company programs
Candidates must have strong strategic skills and the ability to effectively forecast business needs and develop comprehensive solutions to complex problems
Candidates must be able to identify opportunities and solutions to increase sales and strengthen operational processes
Candidates must possess basic computer skills with a working knowledge of Microsoft Office Suite, including Outlook
Candidates must possess the skills to manage conflict, lead conflict resolution and hold others accountable
Strong business acumen with complete accountability for P&L management
Candidates must be able to organize multiple priorities to ensure that resources are properly allocated to meet objectives
Candidates must be able to lead by example and, through daily actions, enforce a high standard of Customer service
Candidates must lead with a Servant Leadership approach
College degree or equivalent leadership experience
Leading small-large groups of Associates to include performance management, disciplinary action and business controls
Must be able to stand for extended periods of time, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead
Must be able to work a flexible work week, and work nights, weekends, and holidays depending on business needs
Company
PGA TOUR Superstore
PGA TOUR Superstore is the official online store of the PGA TOUR which sells golf and tennis items. It is a sub-organization of AMB Group.
Founded in 2003
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$9M2011-05-09Series Unknown· $9M
Leadership Team
M
Matthew Prater
Chief Financial Officer
Recent News
The Philadelphia Inquirer
2025-10-30
The Philadelphia Inquirer
2025-10-23
The Philadelphia Inquirer
2025-10-23
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