Palazzo · 1 month ago
Full-Stack Platform & Integrations Engineer (Customer Obsession Track)
United States
Full-time
Remote
Mid, Senior Level
$120K/yr - $160K/yr
4+ years expPalazzo is a company focused on enhancing customer deployments through innovative internal systems and integrations. The Full-Stack Platform & Integrations Engineer will build and maintain tools that improve onboarding and integration processes, ensuring a seamless experience for large customers.
ArchitectureArtificial Intelligence (AI)Interior Design
Responsibilities
Build the internal systems, integrations, dashboards, and tooling that allow Palazzo to scale customer deployments without friction or heroics
Own the infrastructure layer between the product and the customer — making onboarding faster, integrations more stable, operations more visible, and the entire platform easier to adopt
Ensure that every large customer who signs with Palazzo can be onboarded predictably, supported intelligently, and expanded confidently
Become fluent in Palazzo’s rendering pipeline, APIs, SDKs, authentication flows, and existing dashboards
Identify top 3 recurring onboarding friction points and ship fixes
Design, build, and maintain the integration framework that powers customer onboarding (API wrappers, webhooks, SSO connectors, SKU ingestion logic, monitoring)
Build customer-facing dashboards for usage, health, SKU coverage, and render monitoring
Become primary owner of the Superadmin Dashboard and internal tooling
Reduce average onboarding time by 40–60% by shipping reusable components, onboarding automation, QA tools, and dashboard visibility
Lead technical success for 3–5 enterprise accounts (not as support — as the engineer who ensures everything works)
Turn internal operational pain points (SKU ingestion, render monitoring, errors, config management) into stable systems
Influence product roadmap via grounded, technical customer insights
Qualification
Required
4–8 years as a Full-Stack Engineer, Platform Engineer, Forward-Deployed Engineer, or Developer Experience Engineer
Proven ability to build admin dashboards, integration frameworks, or internal tools
Hands-on experience supporting customer-facing implementations or integrations
Full-stack engineering: React/Next.js, Node.js or Python, TypeScript
Strong understanding of REST APIs, authentication (OAuth/JWT), webhooks, and data pipelines
Able to build dashboards and internal admin tools with production-quality code
Strong debugging skills; comfortable in cloud environments (Vercel/AWS)
Ability to architect integration frameworks, error handling systems, logging, and monitoring
Ships quickly but thoughtfully; balances MVP speed with long-term maintainability
Creates reusable components instead of one-off solutions
Loves building internal tools that make other teams dramatically more effective
Thinks deeply about customer workflows, pains, and success metrics
Can participate in customer calls to scope integrations and gather requirements
Builds systems that anticipate customer needs months in advance
Diagnoses ambiguous issues with imperfect information
Builds frameworks that permanently remove categories of problems
Improves systems proactively, not reactively
Works tightly with Engineering (for stability), Product (for roadmap), and CS/Sales (for onboarding needs)
Communicates clearly across technical and non-technical audiences
Writes documentation others actually want to read
Clear and concise in writing and speech
Able to translate business needs into engineering tasks and vice versa
Comfortable leading technical onboarding conversations with customers
Thrives in fast-moving, ambiguous environments
Motivated by impact, not ego
Obsessed with removing friction — even when it's not glamorous
Sees tooling and integration reliability as strategic leverage
Likes working across engineering, product, and customer teams
Preferred
Bonus: ML/AI exposure
Familiarity with image-processing pipelines
Retail/ecommerce/real estate experience
Benefits
Equity: 0.15%–0.45%
Bonus: Based on integration reliability, onboarding speed, and internal tooling adoption.
Company
Palazzo
Palazzo provides interior designs and communicating them is effortlessly using artificial intelligence.
2-10 employees
Funding
Current Stage
Early StageTotal Funding
unknownKey Investors
MetaProp
2024-02-13Grant
Recent News
2025-08-26
ReviewJournal
2025-06-22
2025-05-06
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