Empyrean · 2 days ago
Vendor QA Manager
Houston, TX
Full-time
Onsite
Senior Level
7+ years expEmpyrean is seeking a Vendor Quality Assurance Manager to oversee the quality assurance team and ensure effective service delivery. The role involves managing team performance, facilitating training, and collaborating with other departments to enhance quality assurance processes.
ComplianceEmployee BenefitsHuman ResourcesSoftwareWellness
Responsibilities
Coaches others on the ability to translate vendor file requirements into test scenarios and test cases
Collaborates with internal teams to understand current inefficiencies and works to implement improvements
Maintains and coordinates quality assurance ticket tracking across the quality assurance team
Analyzes test results and identifies issues and trends through metric reporting
Leads efforts to promote quality assurance standards and team scalability
Continuously learns, applies, and teaches new testing methods and technologies
Demonstrates an in-depth knowledge of Health and Welfare processing knowledge, file requirements, and how those impact file data
Leads effort to establish and maintain a vendor test plan library in support of all vendor relationships
Helps to facilitate team training and cross organizational training on testing methodologies
Supports execution of specialized projects as both SME and person accountable to ensuring completion of associated tickets
Communicates regularly with external vendors to maintain positive relationships
Promotes teamwork and strives to maintain high individual and team engagement scores
Qualification
Required
7 + years of Benefit administration system and process experience
5+ years of experience creating and executing test plans
5+ years of using Microsoft Excel in a business environment
4 + years of SQL Experience
2+ years of demonstrated experience in coaching, mentorship, training and/or leadership role
Understanding of data models/relational databases
Ability to work independently and manage time in accordance with deliverables
Excellent written and verbal communication skills
Exhibits meticulous attention to detail
Adaptable to new challenges and learns quickly in a dynamic environment
5+ years of file integration experience
8+ years of experience as a Business Analyst or Systems Analyst
Advanced understanding of testing methodologies and Health and Welfare business processes
Preferred
Bachelor's degree preferred but not required
In lieu of Bachelor's degree, 8 or more years of experience in business analytics, management information systems, human resources management, benefits administration or a related field
Knowledge of case or ticket management systems such as CRM or Atlassian JIRA
Any equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities will be considered
Company
Empyrean
Established in 2006, Empyrean is a leading technology SaaS company empowering organizations with innovative technology and a service-first approach that accelerates employers’ benefits and employee retention strategies.
501-1000 employees
H1B Sponsorship
Empyrean has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (3)
2022 (1)
2021 (5)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$52.99MKey Investors
FTV Capital
2019-11-25Acquired
2015-04-10Series Unknown· $10M
2013-02-27Series Unknown· $41.19M
Leadership Team
Kelly Clark
Chief Information & Technology Officer
Recent News
2024-01-20
Company data provided by crunchbase