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Novocure · 4 hours ago

Device Support Specialist - Miami, FL

Miami, FL

Full-time

Onsite

Entry Level

1+ years exp

Novocure is dedicated to making a difference in cancer treatment. The Device Support Specialist plays a crucial role in supporting oncology patients using Tumor Treating Fields, focusing on education, technical support, and ensuring optimal patient outcomes.

BiotechnologyHealth CareMedical DeviceOncology

Responsibilities

Support and honor our 'Patient Forward' mission by ensuring patients are at the center of every interaction; providing compassionate, high-quality care and service

Travel to patient homes, and occasionally to physician offices or healthcare centers, to conduct regular visits which include:

Educate patients on TTFields therapy and initiating treatment

Provide ongoing enhanced training sessions for patients and caregivers

Perform technical analysis and equipment maintenance with troubleshooting and equipment replacement as needed

Collect and analyze patient data during monthly follow-up visits and provide individualized coaching with appropriate resources as needed

To ensure accessibility and flexibility for patients, some duties may be conducted through virtual visits

Demonstrate empathy and understanding when interacting with patients and their caregivers

Follow established timelines and guidelines for patient interactions; ensuring consistency and quality of care

Provide timely support to patients, including phone, virtual, and in-person assistance, sometimes on short notice or outside normal business hours (including weekends and holidays)

Manage responsibilities and workload independently within your designated regional territory

Maintain open communication with Territory Managers and other cross-functional partners to ensure effective patient care and healthcare provider support

Participate in regular assessments and demonstrate ongoing learning and adoption of new SOP changes

Manage administrative tasks in a timely and efficient manner, including but not limited to:

Documentation in customer relationship management (CRM) system

Expense reporting

Equipment inventory management

Ongoing trainings, assessments, and other regulatory tasks

Regular travel by vehicle and air to support patient care and service needs

Adhere to guidelines for the administration, maintenance, and cleanliness of fleet vehicle

Adapt to frequently changing business needs and schedules to ensure seamless patient support

Qualification

Oncology experiencePatient educationTechnical troubleshootingMicrosoft OfficeSituational awarenessCustomer relationship managementEquipment inventory managementEmotional intelligence

Required

Associate's degree with 2 to 3 years' relevant professional experience

Bachelor's degree with 1 to 2 years' relevant professional experience

Strong emotional intelligence and situational awareness

Proficiency in basic computer operations including but not limited to Microsoft Office, Outlook, file management, following test and troubleshooting procedures

Must possess a valid driver's license

Ability to dedicate approximately 60% of time to travel each week, including overnight stays, for territory management

Commercial air travel required, with potential travel outside of the assigned territory

Primary residence must be within assigned territory

Primary residence must have space to securely store patient support materials in a safe, temperature-controlled environment

Assigned territory subject to change based upon business need

Attendance at company meetings, both within and outside of the assigned territory, is required

Ability to lift up to 50 pounds

Ability to drive long distances

Preferred

Experience working with oncology patients, or in a clinical or patient-facing role (e.g. medical assistant, nurse, occupational therapist, etc.) is highly preferred

Experience working in a for-profit environment preferred

Experience with Concur and SAP a benefit