Clipboard · 2 months ago
Head of Technical Operations
Hybrid (Seattle, WA)
Full-time
Hybrid
Director/Executive
$125K/yr - $140K/yrClipboard is a fast-growing Series C marketplace focused on improving socioeconomic mobility through an app-based marketplace that connects professionals with workplaces. The Head of Technical Operations will lead the team managing the Zendesk ecosystem and its integrations, ensuring operational health and performance while fostering a high-performing technical team.
Health CareMarketplaceMedical
Responsibilities
Own the Zendesk Ecosystem: Lead the administration, configuration, ongoing optimization, and operational roadmap of our Zendesk instance
Manage Global Technical Team: Lead, mentor, and manage performance for a team comprising Zendesk Administrators and developers responsible for custom applications and integrations. Foster a culture of high performance, quality, and operational excellence
Oversee Integrations & Custom Apps: Provide strong oversight for vendor integrations (e.g. AWS telephony), custom applications hosted on AWS (monitoring deployment, reliability, bug rates), and other integrations (e.g., Zapier, microservices), ensuring they function reliably and securely within the Zendesk ecosystem
Translate Business Needs: Partner closely with stakeholders across Worker Operations, Support, and other teams to deeply understand business requirements, challenge assumptions, define clear technical specifications, and prioritize initiatives
Drive Performance & Reliability: Establish and monitor key performance indicators (KPIs) for system uptime, bug resolution times, routing accuracy, custom application reliability, and development lifecycle efficiency. Drive continuous improvement initiatives
Ensure Quality & Speed: Implement and manage processes for change management, incident management, quality assurance, and efficient deployment cycles for both Zendesk configurations and custom development work
Set Standards & Operate Autonomously: Define operational standards, best practices, and roadmaps for the Tech Ops function within a highly autonomous environment. Demonstrate toughness and resilience in driving priorities and enforcing standards
Vendor Management: Oversee relationships with key technology vendors (Zendesk, etc.)
Qualification
Required
Deep Zendesk expertise
Strong technical literacy
Ability to drive performance in a fast-paced, dynamic environment
Operational health, performance, and reliability management of Zendesk platform
Management of a globally-distributed hybrid team of Zendesk Administrators and technical developers
Translating business requirements into robust, scalable, and high-quality technical solutions
Lead the administration, configuration, ongoing optimization, and operational roadmap of Zendesk instance
Mentoring and managing performance for a team comprising Zendesk Administrators and developers
Oversight for vendor integrations and custom applications hosted on AWS
Partnering closely with stakeholders to understand business requirements
Establishing and monitoring key performance indicators (KPIs)
Implementing and managing processes for change management, incident management, quality assurance, and efficient deployment cycles
Defining operational standards, best practices, and roadmaps for the Tech Ops function
Overseeing relationships with key technology vendors
Ability to make decisive calls and enforce standards under pressure
Exceptional ability to troubleshoot complex technical issues
Excellent communication skills with the ability to articulate technical concepts clearly
Demonstrable understanding of cloud hosting and deployment fundamentals (AWS preferred)
Monitoring principles (e.g., Cloudwatch), APIs, and integration tools (e.g., Zapier)
Ruthless focus on results and accountability
Company
Clipboard
Clipboard connects healthcare facilities and schools with local professionals who can work unfilled shifts.
Founded in 2016
501-1000 employees
H1B Sponsorship
Clipboard has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2023 (1)
2022 (1)
Funding
Current Stage
Late StageTotal Funding
$94.12MKey Investors
Sequoia CapitalIVP
2022-02-01Series C· $30M
2021-03-01Series B· $50M
2019-09-11Series A· $11.9M
Leadership Team
Wei Deng
CEO & Founder
Michael Cook
Engineering Leader
Recent News
initialized.com
2026-01-13
International Business Times
2025-12-12
2025-11-05
Company data provided by crunchbase