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Specialized Bicycle Components · 20 hours ago

Service Technician - InCycle - San Dimas, CA

San Dimas, CA

Full-time

Onsite

New Grad, Entry Level

$18/hr - $20/hr

Specialized Bicycle Components is a company dedicated to innovation and providing exceptional rider care. They are seeking a Service Technician who will serve as the front line for the brand, working directly with riders to provide technical expertise and enhance rider satisfaction while meeting sales goals.

Outdoors

Responsibilities

Meeting and making a connection with riders, asking qualifying questions and listening to riders' needs, then giving options and advice on meeting those needs from a pre-set service menu or tune ups and a la cart service

Speak authoritatively on technical matters as they relate and pertain to our bicycles; be the expert

Assists customers in an enthusiastic and courteous manner; provides “wow” customer service

Responsible for properly taking in all service work and setting and exceeding rider expectations, including correctly filling out service work orders, scheduling an appropriate number of repairs

Advises and assists customers with their product/service selection without bias

Develops and maintains knowledge expertise of all merchandise in department to effectively assist customers with accurate information; keeps current as new product lines are introduced

Assists with bike sales with technical consulting, and any other bike floor duties as needed

Deliver best in class rider-service that ensures ongoing service and high levels of rider satisfaction

General cleanliness standards are set at store opening, maintained throughout the day, and reset at close of business, including light janitorial duty

Proficiency in Lightspeed point of sale systems and store operational websites

Regular, dependable attendance and punctuality