IT Helpdesk Technician- Entry Level jobs in United States
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Combined Metals Company, LLC ยท 1 month ago

IT Helpdesk Technician- Entry Level

positionHampshire, IL
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

Combined Metals Company, LLC is seeking an IT Helpdesk Technician to provide support for IT requests. The role involves troubleshooting various devices, managing user accounts, and assisting with onboarding and offboarding processes.

IndustrialIndustrial ManufacturingManufacturing

Responsibilities

Serve as the first point of contact for IT support requests via phone, email, or Fresh-service ticketing system
Troubleshoot Windows desktops/laptops, printers, scanners, handheld devices, and production PCs
Install, configure, and maintain operating systems, business applications, and end-user devices
Provide user account management (Active Directory, Microsoft 365, ERP, permissions) including password resets
Support Microsoft 365 apps: Outlook, Teams, SharePoint, OneDrive, and Teams Voice
Assist with onboarding/offboarding employees, including setting up or disabling user accounts and equipment
Document incidents, service requests, and resolutions
Escalate unresolved issues to higher-level IT staff and follow up to ensure resolution and satisfaction
Perform basic network troubleshooting (LAN/WAN/Wi-Fi/VPN)
Maintain accurate IT asset records and inventory
Collaborate with infrastructure teams on complex issues or outages
Assist with system updates, patches, security configurations, and IT process improvements
Participate in IT projects, software deployments, and process improvement initiatives
Travel between company locations as needed (mileage reimbursed) and assist with equipment moves/setup

Qualification

Windows troubleshootingActive DirectoryMicrosoft 365 supportNetwork troubleshootingUser account managementIT asset managementDocumentation skillsCollaboration skills

Required

Serve as the first point of contact for IT support requests via phone, email, or Fresh-service ticketing system
Troubleshoot Windows desktops/laptops, printers, scanners, handheld devices, and production PCs
Install, configure, and maintain operating systems, business applications, and end-user devices
Provide user account management (Active Directory, Microsoft 365, ERP, permissions) including password resets
Support Microsoft 365 apps: Outlook, Teams, SharePoint, OneDrive, and Teams Voice
Assist with onboarding/offboarding employees, including setting up or disabling user accounts and equipment
Document incidents, service requests, and resolutions
Escalate unresolved issues to higher-level IT staff and follow up to ensure resolution and satisfaction
Perform basic network troubleshooting (LAN/WAN/Wi-Fi/VPN)
Maintain accurate IT asset records and inventory
Collaborate with infrastructure teams on complex issues or outages
Assist with system updates, patches, security configurations, and IT process improvements
Participate in IT projects, software deployments, and process improvement initiatives
Travel between company locations as needed (mileage reimbursed) and assist with equipment moves/setup

Benefits

Mileage reimbursed

Company

Combined Metals Company, LLC

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Combmet.com now features our entire family of companies and provides simple navigation to all products and services in one website.
dateFounded in 1971
location
Bellwood, Illinois, USA
people-size501-1000 employees
web-link
https://www.combmet.com/

Funding

Current Stage
Late Stage

Leadership Team

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Kevin Connolly
Chief Operating Officer
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Company data provided by crunchbase