Treering · 1 month ago
Customer Success Manager (Customer Relations)
United States
Full-time
Remote
Entry, Mid Level
$65K/yr - $70K/yr
2+ years expTreering is a company dedicated to delivering exceptional experiences to our customers and employees. They are seeking a dedicated and experienced Customer Success Manager to manage customer relations, ensure satisfaction, and drive retention and growth during a key period for the business.
E-CommerceEdTechEducationPersonalizationSocial Media
Responsibilities
Build and maintain strong relationships with customers, acting as their main point of contact during the contract period
Ensure customer satisfaction by understanding their needs and proactively addressing any concerns or challenges
Assist customers in onboarding, product training, and ongoing support to maximize their use of Treering's products and services
Collaborate with internal teams (e.g., sales, product, and support) to resolve customer issues and provide tailored solutions
Monitor customer health metrics, track feedback, and identify opportunities for improvement or additional services
Communicate effectively with customers about product updates, new features, and best practices
Proactively manage customer retention and renewal processes, ensuring a smooth transition at the end of the temporary period
Document and report on customer feedback, challenges, and successes to the leadership team
Proficiency with CRM software and customer support tools
Qualification
Required
2-3 years of experience in Customer Success, Account Management, or a related field
Strong communication and relationship-building skills
Ability to manage multiple customer accounts and prioritize tasks efficiently
Problem-solving mindset with a proactive approach to addressing customer needs
Excellent teamwork and collaboration skills with the ability to work cross-functionally
Flexibility and adaptability to work in a fast-paced, evolving environment
Proficiency with CRM software and customer support tools
Preferred
Experience working with software, SaaS, or tech-related companies
Benefits
Flexible remote work environment
Company
Treering
TreeRing provides services for printing personalized yearbooks that commemorate children’s school experiences.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$7.6MKey Investors
Mike McCue
2015-03-01Series B· $3M
2012-09-25Series A· $3.6M
2010-09-01Seed· $1M
Leadership Team
K
Kevin Zerber
Founder & CEO
Recent News
2025-11-03
Company data provided by crunchbase