Ambius ยท 18 hours ago
Installation Coordinator
Springfield, IL
Full-time
Onsite
Senior Level
$18/hr - $27/hr
5+ years expAmbius, part of the Rentokil family of companies, is a global leader in pest control and related services. The Installation Coordinator role is responsible for overseeing installation projects for national account customers, ensuring exceptional customer service and effective project execution.
Real Estate
Responsibilities
Lead, mentor and develop a team of National Account Support Coordinators
Oversee the planning, execution, and optimization of installation projects for key national account customers
Build and maintain strong relationships with national account clients to clarify contract details, address concerns and manage expectations effectively
Make critical decisions related to project planning resource allocation and issue resolution in partnership with branches and vendors
Maintain a high level of customer satisfaction through proactive communication and problem-solving
Collaborate with local branches and vendors to plan and coordinate project logistics, ensuring necessary materials are ordered and timely project delivery
Influence and guide on-site contacts (project managers, construction leads, etc.) to align on installation schedules and resolve logical challenges
Monitor project timelines and proactively identify potential roadblocks to maintain project momentum and implement solutions to keep the project on track
Drive strategic initiatives to define the best-in-class installation process, geared towards each National client
Document best practices and lessons learned from each installation project to optimize future processes
Identify opportunities for streamlining workflows and improving efficiency & recommend solutions
Lead initiatives with branches and subcontractors on maintaining exceptional customer experience from sales to implementation
Service as a trusted advisor to branches, subcontractors, and market directors, providing insights and guidance on delivering exceptional customer experiences
Maintain accurate and up-to-date records of project status, communication logs, and other relevant documentation
Prepare reports and presentations as needed
Travel is required up to 50%
Qualification
Required
Strong leadership and team management skills
Ability to multi-task and organize work to consistently meet deadlines
Self-starter, proactive problem-solver, and critical thinker
Naturally proactive and works with a sense of urgency always
Excellent communication and customer service skills, both verbal and written
Strong attention to detail and willingness to learn
Demonstrated Google applications (docs, sheets, calendar, drive, etc.) skills and (MS Office.)
Ability to influence internal and external stakeholders
High school diploma or equivalent required
Bachelor's Degree in business or related field OR equivalent years of experience
Preferred
5-8 years experience in customer service, account management or operations management in a relevant field
2+ years of experience leading and managing teams
Experience interacting with high-profile clients and/or enterprise-level stakeholders
Proven ability working with vendors, subcontractors and local teams to ensure seamless execution
Experience identifying inefficiency and implementing strategics to improve workflows, reduce costs, and optimize processes
Ambius system knowledge is desired
Prior experience supporting projects
Benefits
Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!
Training and development programs available
Tuition Reimbursement benefits (for FT Colleagues)
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
401(k) retirement plan with company-matching contributions
Vacation days & sick days
Company-paid holidays & floating holidays
A company mindset that prioritizes health, safety, and flexibility
Company
Ambius
Ambius is a global interior and exterior landscaping company.
1001-5000 employees
Funding
Current Stage
Late StageRecent News
2025-09-22
Business News Americas
2025-08-27
Company data provided by crunchbase