D5 Render · 1 month ago
Customer Success Manager (CSM) – AEC & Architectural Visualization
United States
Full-time
Remote
Mid Level
3+ years expD5 Render is a real-time, AI-powered 3D visualization and rendering platform for architects and designers. The Customer Success Manager (CSM) will manage post-sales relationships, ensuring effective onboarding, training, and support to maximize customer value from the D5 ecosystem.
ArchitectureInterior DesignSoftwareVirtual Reality
Responsibilities
Lead structured onboarding programs for new customers, including kickoff sessions, workflow planning, environment setup, and best-practice guidance
Develop and deliver customized D5 Render training sessions covering rendering fundamentals, real-time workflows, asset management, AI-assisted workflows, collaboration features, and cloud functionalities
Create onboarding success plans mapped to the firm’s project pipeline and internal design process
Conduct ongoing training for teams of all sizes—from small design groups to enterprise multi-studio organizations
Analyze customer usage patterns and identify opportunities to increase seat utilization, upgrade licensing tiers, or expand cross-department adoption
Regularly meet with design leads, BIM/Viz Managers, Studio Managers, and C-level champions to ensure alignment and communicate value
Serve as a trusted advisor on how D5 fits into the architectural workflow (concept design, design development, visualization, client presentations)
Act as the primary point of contact for all post-sales inquiries, coordinating with Technical Support and the Solutions Engineering team as needed
Translating customer challenges into actionable feedback for development, ensuring product improvements align with real-world AEC workflows
Provide root-cause analysis assistance on rendering, performance, asset, or workflow issues affecting customer productivity
Evangelize the D5 workflow, representing the product in webinars, workshops, customer showcases, and industry discussions
Stay current with AEC trends, visualization standards, rendering technologies, and competitive landscape (e.g., Enscape, Lumion, V-Ray, Twinmotion, Unreal)
Help shape customer-facing documentation, training libraries, and best-practice guides
Qualification
Required
3+ Years AEC industry experience in architecture, visualization, rendering, or design technology
Hands-on experience with architectural visualization workflows, including modeling tools (Revit, Rhino, SketchUp, 3ds Max, Blender, etc.) and rendering processes
Strong understanding of the architectural project lifecycle—from concept through CDs, client presentations, and final deliverables
Proven success in customer-facing roles such as CSM, designer, visualization specialist, technical trainer, or similar
Ability to communicate confidently with end users, technical staff, project managers, BIM/Viz managers, studio directors, and C-suite executives
Strong presentation, teaching, and documentation skills
High comfort working in a fast-growing, high-velocity SaaS environment
Preferred
Experience with real-time rendering tools (D5 Render, Enscape, Twinmotion, Lumion, Unreal, etc.)
Familiarity with HubSpot or similar CRM systems
Experience conducting group training or technical workshops
Understanding of PBR materials, lighting, vegetation workflows, and large-model optimization for real-time
Prior work at an architectural firm, visualization studio, or design technology team
Benefits
Competitive salary and performance incentives
Opportunity to shape the future of real-time rendering in AEC
High-growth environment with strong upward mobility
Collaboration with world-class architects, designers, and 3D visualization teams
Access to cutting-edge visualization and AI tools
Company
D5 Render
D5 Render is a real-time ray-tracing renderer devoted to assisting users with visualization and rendering.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Sequoia Capital
2016-12-05Series A
Leadership Team
Neo Huang Shouzhi
Co-Founder
Recent News
monadventures
2024-05-16
2024-05-14
Company data provided by crunchbase