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Dal-Tile LLC · 6 hours ago

Part Time Showroom Sale Coordinator

Seattle, WA

Part-time

Onsite

Entry, Mid Level

$23.41/hr - $29.22/hr

2+ years exp

Dal-Tile LLC is the largest manufacturer of tile and natural stone in the United States, seeking a Showroom Sales Coordinator. This role is responsible for facilitating customer experiences, resolving claims, and coordinating with internal partners to promote customer satisfaction and drive business relations.

Real Estate

Responsibilities

Investigate claims submitted by customers to determine root cause, identify possible solutions, and train to ensure matters are handled appropriately and support business by correcting future potential issues

Communicate and follow up with Sales Agents during after-sales transactions, both internal and external

Communicate and coordinate actions with necessary functions to resolve replacement or remedial claims caused by manufacturing defects, addressing any disputes, and negotiating any deductions relevant to the claim

Coordinate customers shipping and scheduling requirements with Logistics, Mohawk Fleet, Field Services, and external contractor customers shipping requirements for delivery and installation of replacement orders

Support department goals and initiatives that improve efficiency, simplify processes, and promote teamwork and overall business competitiveness

May assist with the development and administration of training workshops as it relates to customer experience

Structure content for internal and external correspondence with customers, vendors, and key stakeholders that include reports, presentations, and metrics

Research items related to chargebacks, disputed invoices, product discrepancies, and other matters brought to the customer

May process invoices and customer reports as needed and work with the credit department on accounts receivable

May be responsible for compiling and reviewing primary and secondary data showing sales volume, inventory levels, and merchandising action plans to ensure effective and profitable maintenance of assigned accounts

Assist with special projects as needed

Perform other duties as needed

Qualification

Customer serviceMicrosoft Office SuiteMultitaskingCommunication skillsProblem solvingOrganizational skillsIntegrity

Required

Bachelors degree in a related field preferred

2-4 years relevant experience OR equivalent combination of education and experience

Previous customer service experience required

Demonstrates strong knowledge of technical, process, and business principals, industry practices and standards

Excellent communication, problem solving, and organizational skills

Able to multitask, prioritize, and manage time effectively

High level of integrity and discretion in handling sensitive and confidential data

Proficient using Microsoft Office Suite products

Benefits

Company Match on 401k

Employee Purchase Discount

Tuition Reimbursement

Company

Dal-Tile LLC

Glassdoor3.3

Our team at Dal-Tile LLC, a subsidiary of Mohawk Industries, manufactures, distributes and markets high-quality ceramic tile and natural stone products.

Founded in 1947

Dallas, Texas, USA

10001+ employees