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Associa · 2 hours ago

Customer Service Representative

Troy, MI

Full-time

Onsite

Entry Level

1+ years exp

Associa is a leading company in community management, serving nearly five million residents worldwide. The Customer Service Representative will assist customers with inquiries and technical issues, ensuring a high level of service and support.

AccountingCommunitiesConsultingProperty ManagementReal Estate

Responsibilities

Coordinate with customers to resolve any billing inquiries

Act as the first point of contact for customers seeking help with products or technical issues

Provide troubleshooting and technical assistance to customers

Assess the customer's needs and translate into solutions

Ability to understand and explain a customer's account balance and to provide the means for them to make any necessary changes to their payment processes

Can understand and explain the processes of the Homeowners Association to a customer

Calmly assist customers in emergency situations by coordinating contact to other personnel and vendors

Assist vendors with invoices and other questions

Ability to utilize the Associa website from both Homeowners and Community Archives sides

To make necessary changes to Association Facts in proprietary database when updates are necessary to ensure information is accurate

Must have prior customer service experience and be able to handle stress

Other duties as assigned

Qualification

Customer service experienceProfessional communication skillsConflict resolution techniquesOffice equipmentTime management skillsDetail orientedSelf-motivatedTeam player