VSE Corporation · 1 day ago
ITSM Specialist Wireless Technician
Baltimore, MD
Contract
Onsite
Mid Level
4+ years expVSE Corporation is seeking an ITSM Specialist to support the Division of Integrated Telecommunications Management at the Social Security Administration. The role involves providing technical support for the SSA Wireless Telephone Systems, managing inventory, troubleshooting devices, and assisting with the rollout of new equipment.
Information TechnologyTechnical SupportTransportation
Responsibilities
Conduct research on replacement options for current products (provided by contracts and at the end-of-life) and assist in the planning phase of the refreshment of equipment
Research new and emerging telecommunications technologies and trends that would benefit the Agency
Support, manage, and document the rollout of new devices throughout the Agency
Manage the wireless inventory database or other system (i.e., Asset Manager and ServiceNow) that DITM uses to track inventory
Provide accurate accounting information for the wireless telephone system and the various accounts for wireless service to DITM/CSB management and CORs
Provide support with asset inventory management
Troubleshoot all problems with iPhone devices (and other Agency smartphones), and other wireless devices, within 24 business hours of the time the ticket is opened
Work with carriers as necessary to troubleshoot and resolve user issues
Distribute all new wireless devices within headquarters and outlying offices
Assist in the rollout of new devices during annual bulk purchases and ongoing equipment refreshments
Assist the user community with questions and problems through training on the basic functionalities of wireless devices
Develop, assist, and schedule implementation of new devices as they are deployed to new users and users upgrading devices
Qualification
Required
Moderate skills in all aspects of the telecommunications industry with a focus on wireless technologies
Current system configuration knowledge
Inter-personal communication skills
Documentation skills
Experience with PCs and applications such as Email, Microsoft Access, Microsoft Excel, Microsoft Word, the Internet, and Internet-based applications
Capable of installing/removing SIM cards and SD cards from cell phones and other wireless devices and activating these devices
Off-hour's support will be required during technology refreshments and other busy times throughout the year
High School Diploma and/or related advanced training in application servers
At least 4 years of experience in desktop and computer peripheral installation and assistance
Encompass strong oral presentation skills and the ability to articulate English
In compliance with Executive Order 14042, any successful applicant for this position must be fully vaccinated against COVID-19 or obtain an accommodation from the vaccination requirement based on disability or sincerely held religious belief, on or before the start date
Preferred
Experience with SSA's DITM
Bachelor's degree in an IT or telecommunications field
Advanced IT certifications
Company
VSE Corporation
VSE is a leading provider of Aviation aftermarket distribution and MRO services.
1001-5000 employees
H1B Sponsorship
VSE Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Public CompanyTotal Funding
$780.2M2025-10-27Post Ipo Equity· $384M
2024-10-15Post Ipo Equity· $142.5M
2024-05-14Post Ipo Equity· $141M
Leadership Team
Adam Cohn
Chief Financial Officer
Recent News
2026-01-05
2026-01-05
Business Standard India
2025-12-27
Company data provided by crunchbase