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Texas Oncology · 2 months ago

Information Technology (IT) Support Coordinator II - North Dallas, Tx

Richardson, TX

Full-time

Onsite

Entry Level

2+ years exp

Texas Oncology is the largest community oncology provider in the country, delivering high-quality, evidence-based cancer care. The IT Support Coordinator II will assist in computer systems operations, providing support for end users, troubleshooting issues, and maintaining network systems.

AssociationBiotechnologyHealth CareOncology

Responsibilities

Assists in answering calls from end users

Documents and maintains records of end user issues, network issues, support and vendor communications, and hardware/software orders and shipping

Troubleshoots basic end user questions and problems

Provides basic user support as needed

Assists supervisor in the maintenance of network systems, servers and workstations; installation of software and hardware; and troubleshooting of server and network problems

Sets up and deletes user ID's and passwords in practice management systems and submits requests to the corporate office for user accounts in file server and e-mail systems

Assists Business Office in running reports and updating fee schedules and insurance profiles

Qualification

Desktop support experienceComputer networking experienceA+ certificationMCP in Microsoft OfficeCustomer service skillsCommunication skillsAssociates Degree in IT