BAND-IT IDEX ยท 6 hours ago
Customer Service Representative I
Denver, CO
Full-time
Onsite
Entry Level
$46K/yr - $68K/yr
1+ years expBAND-IT IDEX is a company that offers diverse career opportunities across various sectors. They are seeking a Customer Service Representative I who will act as the primary point of contact for customers, addressing inquiries and ensuring a positive customer experience while managing orders and complaints.
EnergyIndustrialManufacturingMechanical EngineeringProduct Management
Responsibilities
Manage incoming customer contact (email, phone)
Ensure customer pricing is accurate prior to confirming an order with the customer
Accurately input customer orders into ERP system, JDE
Assist in coordinating shipping logistics
Keep customers informed with delivery dates and other necessary communication updates
Respond to customer questions and concerns
Ensure an efficient and personalized customer experience for all customers
Track customer complaints in CRM system/Dynamics
Research customer complaints and create adjustments when required
Process customer returns
Foster a continuous improvement mindset
Adhere to all company Environmental, Health and Safety (EHS) regulations, policies, and procedures
Actively model IDEX values: Team, Trust, and Excellence
Perform other related duties as assigned
Qualification
Required
Excellent interpersonal skills, professional, positive, and courteous manner
Strong written and verbal communication skills
Demonstrated ability to convey ideas and solutions to others
Effective time management and decision-making ability
Ability to adapt to different customer personalities and changing situations
Strong active listening skills
Ability to understand and show compassion towards the customers
Demonstrated ability to identify issues and find effective solutions
Strong attention to detail
Demonstrated knowledge of Microsoft Office products (Outlook, Word, Excel, etc.)
High School Diploma or GED
Preferred
1 year of customer service experience, preferred
Benefits
Health benefits
401(k) retirement savings program with company match
PTO
And more.
Company
BAND-IT IDEX
Founded in Denver, Colorado in 1937, BAND-IT is acknowledged as the world's leader in quality engineered band clamping systems.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase