Mass Markets · 4 months ago
Spanish-Speaking Banking Service Representative
Tampa, FL
Full-time
Onsite
Mid Level
3+ years expMCI is one of the fastest-growing tech-enabled business services companies in the USA, delivering Customer Experience, Business Process Outsourcing, and Anything-as-a-Service solutions across various industries. The Spanish-Speaking Banking Service Representative will support inbound and outbound service projects for Financial Services clients, providing account information and resolving customer inquiries.
ConsultingInformation Technology
Responsibilities
Handle inbound calls, emails, and live chats with professionalism and empathy
Provide accurate information about banking products, services, and processes
Resolve customer issues and disputes efficiently, ensuring first-call resolution
Escalate complex inquiries to appropriate teams or management when necessary
Maintain detailed and accurate CRM records of customer interactions
Follow client-specific procedures for handling financial inquiries and transactions
Protect sensitive customer data and comply with privacy regulations
Use internal systems and knowledge bases to support customer needs
Stay current with training materials, system updates, and policy changes
Meet attendance, performance, and training requirements
Qualification
Required
Must be 18 years or older
High school diploma or equivalent
Minimum 3 years of experience in a call center environment
Minimum 1 year of experience in a customer service role
Fluent in English with excellent written and verbal communication skills
Typing speed of 30–45 WPM with high accuracy
Ability to multitask across multiple systems and screens while engaging with customers
Familiarity with Windows PC applications and ability to learn new systems
Basic proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, SharePoint)
Strong organizational skills and attention to detail
Customer-first mindset: empathetic, patient, and solution-oriented
Reliable and punctual with a strong work ethic
Ability to thrive in a fast-paced, dynamic environment
Sound judgment in handling account inquiries and resolution paths
Benefits
Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.
Company
Mass Markets
Leading America based business process outsourcing (BPO) provider specializing in customer service, inside sales and back-office.
501-1000 employees
Funding
Current Stage
Late StageRecent News
2025-06-24
Company data provided by crunchbase