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Hopscotch Primary Care · 10 hours ago

Regional Director, Operations

Asheville, NC

Full-time

Hybrid

Lead/Staff, Director/Executive

5+ years exp

Hopscotch Primary Care is dedicated to transforming healthcare in rural America by providing accessible and high-quality primary care. The Regional Director of Operations will oversee multiple clinics in Western North Carolina, focusing on delivering clinical, financial, and operational excellence while fostering a patient-centric culture.

ConsultingHealth CareMedical

Responsibilities

Lead a region of 5-7 Hopscotch Primary Care centers across Western North Carolina to deliver performance against clinical, financial, growth, and operational metrics and to shape a best-in-class patient-centric culture committed to the communities we serve

Coach and support the Care Center Managers (clinic leaders) to build and retain a strong team, to establish a winning culture and to work through issues that emerge

Support the Care Center Managers in managing clinical and front office team members, ensuring clear expectations and accountability for performance, to enable success for the care team and clinic

Lead and manage to deliver clinical outcomes, growth targets, profitability goals, patient experience, and culture/employee engagement metrics

Regularly review portfolio and clinic performance to develop and maintain performance improvement plans, highlighting top priorities, action items and progress

Support with onboarding and change management as new practices are either acquired or built de novo

Deliver operational and clinical excellence by fostering a culture of excellence, continuous improvement and learning, consistent with the Hopscotch values and by identifying needs/opportunities and executing to close gaps and realize opportunity

Collaborate effectively across the central team in the development and execution of strategies to deliver growth and performance against key clinical, financial and operational metrics including but not limited to:

Implementation of the Hopscotch care model to deliver clinical results

Growth and outreach-related initiatives including brand, marketing and community engagement and broker/sales partnerships

End-to-end patient experience

In close partnership with the growth team, develop clinic-level and regional growth strategies and drive execution against key tactics supporting the strategy to outperform against growth targets

Qualification

Healthcare operationsFinancial managementStrategic thinkingMulti-site managementProgram managementContinuous improvementTeam leadershipCommunication skillsProblem-solvingCollaboration skills

Required

5+ years of experience leading and operating in a healthcare or similar services setting, including finance, operations, strategy, and sales/marketing/growth

Bachelor's degree required

Role requires travel throughout your assigned region 4 to 5 days a week, though travel is generally within distance to return home each day

Strong management skills with passion for leading people and working with a team

Drive for results and a commitment to excellence, accountability and follow-through using robust organizational skills, program management, collaboration, and communication

Strategic thinking, including the ability to develop robust insights from various sources, grounded in data and objective analysis, with the ability to make concrete recommendations and outline clear action steps to enable results

Articulate and succinct communication, including complex concepts, verbally and in writing, and use synthesized communications to drive execution and results

Comfort with dynamic and sometimes ambiguous settings, showing the skill to bring a structured, proactive approach to prioritize and execute in a fast-paced, dynamic environment

Ability to learn quickly and leverage critical thinking and perseverance to take initiatives, solve problems, operate with autonomy and succeed in high-pressure situations

Willingness to roll up your sleeves, bringing a high work ethic and strong collaboration skills to work effectively with people of all backgrounds

Mission alignment to support an organization working to transform healthcare in rural America