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Alloy.ai · 1 month ago

Director, Client Solutions

Vancouver, BC

Full-time

Hybrid

Director/Executive

$155K/yr - $210K/yr

6+ years exp

Alloy.ai is a fast-growing startup focused on managing supply and demand for consumer goods companies. The Director of Client Solutions will oversee a team of client success managers, driving value for customers and managing executive relationships while shaping the product roadmap based on customer interactions.

Business IntelligenceConsumer GoodsPaaSPredictive AnalyticsRetailSaaSSupply Chain Management

Growth Opportunities

Responsibilities

Set the overall vision and strategic plan for the Client Solutions Management team focusing on driving product adoption and driving growth through gross renewals and net retention improvements

Manage Alloy’s 7 Customer Success & Engagement Managers across the US & Canada, who are responsible for the entirety of Alloy’s customer base

Own Alloy’s Gross and Net Retention numbers. We strive for best in class retention and you will be responsible for delivering on our goals and handling the team’s commercial activities with the help of others

Ensure the Client Solutions team has the necessary skills and competencies to deliver business value for our customers, including project management, driving change management and adoption, solving customer business problems, and quantifying and communicating business value

Act as an executive sponsor for strategic customers, keeping engaged and productive relationships with senior sponsors across a number of accounts

Partner with product and marketing to shape product roadmap and drive account based marketing activities including identifying customer stories, driving advocacy for the Alloy product and increasing reference ability in the market

In partnership with People Operations, recruit, hire and onboard open roles on your team as we scale up as well as develop and manage career paths for your team

Qualification

SaaS customer successAnalytical problem-solvingTeam managementRelationship buildingProject managementSelf-directedRecruiting skillsOwnership mindsetTeam player

Required

6+ years of experience in SaaS customer success, management consulting or related analytical, consultative, client-facing fields

3+ years of experience leading and managing teams in SaaS customer success, management consulting or related analytical, consultative, client-facing fields

Demonstrated ability to retain millions of dollars at a best in class level with an ownership mindset

Ability to up-level direct reports and build scalable enablement curriculum and processes

Ability to build long-lasting relationships with senior executives and functional managers, acting as a trusted outside resource for problem structuring

Exceptional analytical problem-solving skills, with the ability to understand technical details while staying focused on business

Demonstrated senior selling skills within consultative projects

Ownership mindset demonstrating drive, initiative, energy and a sense of urgency

Highly motivated, self-directed, team player

Success in recruiting, onboarding, and retaining team members

Willingness to travel quarterly to customer on-sites and/or to visit team members