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Tata Consultancy Services · 3 hours ago

L3 Infrastructure Engineer

Liberty, NC

Full-time

Onsite

Mid, Senior Level

$70K/yr - $80K/yr

3+ years exp

Tata Consultancy Services is seeking an L3 Infrastructure Engineer to join their technical team. This role involves troubleshooting, configuration, and management of IT infrastructure, including servers, networks, and data centers, while providing excellent customer support and resolving complex technical issues.

Business Information SystemsConsultingInformation TechnologyIT Management

H1B Sponsor Likely

Responsibilities

Troubleshooting & admin of Cisco Layer 2 & Layer 3 Routing, Cisco Wireless Networks, Cisco PBX Administration, Cisco standard protocols and Cisco CCNA certification

Ability to support IT Cabling, Infrastructure Planning, and Design. Examples of scope work (cable patching, switch config/deploy, port enable/disable, analyze network traffic)

TCP/IP, DHCP, Subnetting, VLAN, POE

Experience with packet capturing example: Wire Shark

Network maintenance, support and refresh

Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution

Site infrastructure knowledge (Power/UPS, HVAC, cabling, etc.)

Experience installing and troubleshooting server room hardware components, such as Rack Servers, Fiber, switches, disk drives, memory, etc

Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution

Must have experience in administering windows server operating systems e.g. Windows Server 2016, monitoring, troubleshooting, parts swaps/repair

DHCP, DNS, Print Server, File Shares, Microsoft SCCM

Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution

Working knowledge/experience supporting Hardware for servers, data backup libraries and SAN/NAS

Server, storage and backup systems maintenance, support and refresh: Rackmount, install and configure server hardware

Knowledge of Server 2012/2016 Policy and Security Management

Examples of work include items like MFG support (GALC, AER creation, PTCS, etc.)

ANDON and PLC (Programmable Logical Controls) support knowledge

First level of support Business and Plant Floor applications, managing escalation of issues to the Subject Matter Experts (SME’s)

Excellent troubleshooting (critical thinking), problem solving & root cause analysis skills for Outage & Problem Management

Exceptional customer service and ability to work well under pressure e.g. plant down situation, outages, critical plant floor equipment require a 15-minute turnaround time

On-call 24x7 availability during non-work hours and ability to work flexible hours and overtime

Ability to lift 50 lbs. and be able to climb ladders and staircases to access IT equipment

Ready to travel to other Toyota sites/locations within the US to support on a short basis

Strong team worker with professional demeanor and strong ethics

Good written and oral communication skills are required

Experience with remote control tools and remote support (off-site)

Ongoing support of various Manufacturing computer systems

Windows Active Directory: Maintenance kiosks, OU configuration, Group Policy Objects

Change Management process

Provide technical assistance and support, and resolve problems related to the use of computer hardware and software Analyze, resolve, respond to, and document end user inquiries

Install desktop/Laptop, printers/scanners, and other peripheral software using approved tools

Troubleshoot Operating System issue. Connection issues with LAN/WAN

Update tickets with accurate and timely records of work performed, and resolution details

Maintain and contribute to a knowledge base

Coordinate hardware warranty repair

Perform inventory management activities as required in coordination with asset management and other corporate groups

Escalate to 3rd party vendors when necessary

Responsible for raising and coordinating problem management issues

Perform additional tasks (end user/infra related) when required Strong understanding and skills in SLA, KPI Management

Provide technical support stationed at the site who can quickly respond to problems that may arise within data center/computer/server rooms which need physical handling

In contrast to certified technicians, they are not necessarily trained nor duly recognized to specialize in specific technology

Can handle all tasks related to the infrastructure equipment based on instructions provided by a remote technical assistance team that specializes in different products and categories

Receives instructions from certified technicians and project managers to troubleshoot advanced issues

Provide on-site, operational support service for remote management, installation and troubleshooting of data center equipment

Primary responsibility to manage End User related incidents and requests

Go to person for all plant IT related requests (Password resets, access etc. specific to plants)

Qualification

Cisco CCNA certificationWindows Server 2016TCP/IPData Center managementSQL Server administrationNetwork troubleshootingRemote support toolsCommunicationProblem solvingTeamwork

Required

Must have experience in administering windows server operating systems e.g. Windows Server 2016, monitoring, troubleshooting, parts swaps/repair

DHCP, DNS, Print Server, File Shares, Microsoft SCCM

Smart Hands for remote teams & 3rd party vendor management for issue escalation/resolution

Working knowledge/experience supporting Hardware for servers, data backup libraries and SAN/NAS

Server, storage and backup systems maintenance, support and refresh: Rackmount, install and configure server hardware

Knowledge of Server 2012/2016 Policy and Security Management

Ability to lift 50 lbs. and be able to climb ladders and staircases to access IT equipment

Ready to travel to other Toyota sites/locations within the US to support on a short basis

Strong team worker with professional demeanor and strong ethics

Good written and oral communication skills are required

Experience with remote control tools and remote support (off-site)

Ongoing support of various Manufacturing computer systems

Windows Active Directory: Maintenance kiosks, OU configuration, Group Policy Objects

Change Management process

Associate or bachelor's degree in computer information systems, Computer Science or related field

TMMBC English 50%-100% Competence

Preferred

Experience and/or knowledge of PLC's a plus

Plant Monitoring software knowledge (Active Plant, Wonderware, Ignition)

Knowledge of iGear, Kepware, or other machine data gathering tools

SQL Server database administration (backups, security, monitoring, etc.)

Manage storage and backup systems

Previous experience supporting a large corporate, manufacturing environment

Experience supporting and troubleshooting Business and Mission Critical applications

3 to 5 years of experience performing Level 3 responsibilities

Knowledge of Cisco Voice over IP hardware/software/server operation/configuration